1. PEOPLE
1.1. the Important of people in SC Org
1.2. Team Development in SCM
1.3. Concept to Support SC Strategy Development
2. FIN in SCM
2.1. Intro to SC Fin
2.1.1. THe biz process
2.1.2. Gearing
2.1.3. Returns
2.1.4. Hurdle rates
2.2. HOw companies cascade Fin infor
2.2.1. Profit
2.2.2. Loss
2.2.3. Balance Sheet
2.2.4. Cash Flow
2.3. How to Add Value & Improve Cor. Fin Performance
3. OUTSOURCING (O.S)
3.1. what is OS
3.1.1. Growth Drivers in OS
3.1.2. common reasons for OS
3.1.3. OS concerns
3.2. the tendering process of OS
3.2.1. Review Scope for OS & Requirements
3.2.2. Identify Potential Services Providers
3.2.3. Produce request for infor & shorlist
3.2.4. prepare & Issue the request for quotation
3.2.5. Access the Tenders
3.2.6. Select Contract & Assess Risk
3.2.7. Determine Contract
3.2.8. Implement Contract
3.2.9. Manage ongoing relationship
3.3. Improved Service through better 3PL management
3.3.1. Disputes;WHY OS relationship Fail
3.3.2. Managing the Expectations
3.3.3. Managing the Relationship
4. INTRO
4.1. What Start a S.C
4.2. A functional view of SCM
4.3. S.C Players
4.4. S.C Dynamics
5. PLAN
5.1. Inventory & SC
5.2. Demand & Supply Planning
5.3. Sales & Operation Planning
6. SOURCE
6.1. INtroduction to Sourcing
6.2. Strategic Sourcing Initiatives
6.3. Sourcing Management Tools
6.3.1. NEgotiation
6.3.2. Cost management
7. DELIVER IN SCM
7.1. Intro to Delivery
7.1.1. Network Trade-Offs
7.1.2. Facility Location Decisions
7.1.3. Delivery Components
7.2. Transport Management
7.2.1. Air
7.2.2. Road
7.2.3. Rail
7.2.4. Water
7.2.5. Pipeline
7.2.6. Intermodal Op
7.3. Warehouse management
8. RETURN IN SCM
8.1. Intro to return
8.1.1. why do product Return
8.1.2. Drivers of Reverse Log?
8.1.3. Key players in Reverse log?
8.2. the return process
8.2.1. reverse log activities & recovery Opt.
8.2.2. 5 Stages of the Return process
8.2.3. Different return biz models
8.2.4. Product Recovery Issues
8.3. Strategic Outlook in Returns
8.3.1. Return in Defferent INdustry Sectors
8.3.2. Improving Returns
8.3.3. Golden Rules for Returns management
9. STRATEGY
9.1. Intro to Cor. Strategy
9.2. Achieving Strategic Alignment in SCM company
9.3. Concept to support SC strategy Development
10. CUSTOMER SERVIES
10.1. Intro to Customer Services
10.2. Managing key customer
10.2.1. Customer lifetime Value
10.2.2. Customer service Ambassador
10.3. Delivering Against Customer Needs
11. MAKE IN SCM
11.1. Introduction to Make
11.1.1. from Craft to Manufacturing
11.1.2. 05 types of Manufacturing Process
11.1.3. Manufacturing PLanning Control