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1. a) Quality planning: identifying which quality standards are relevant to the project and how to statisfy them

2. Six Sigma is "a comprehensive and flexible system for archiving, sustaining, and maximizing business succsess."

2.1. a) Define: define the problem/opportunity, process, and customer requiredments.

2.2. b) Measure: Define measure, then collect, compile, and display data.

2.3. c) Analyze: Scrutinize process details to find improvement opportunities

2.4. d) Improve: Generate solutions and ideas for improving the problem.

2.5. e) Control : Track and verify the stability of the improvements and the predictability of the solution

3. b) Quality assurance: periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards

3.1. Quality audit - structured review

3.2. Benchmarking - ideas

4. c) Quality control: monitoring specific project results to ensure that they comply with the relevant quality standards

4.1. a) Caused-and-effect diagrams trace complains about quality problems back to the responsible production operations.

4.2. b) Control chart is a graphic display of data that illustrates the results of a process over time.

4.3. c) Run chart - displays the history and pattern of variation of a process over time

4.4. e) Histogram is a bar graph of a distribution of variables.

4.5. f) Pareto Chart is a histogram that can help you identify and prioritize problem areas

4.6. g) Flowcharts are graphic displays of the logic and flow of processes.

4.7. h) Statistic sampling involves choosing part of a population of interest for inspection.

4.8. d) Scatter diagram helps to show if there is a relationship between two variables.