1. Governance
1.1. Finance & accounting
1.1.1. Finance Director
1.1.2. Billing
1.1.3. Revenue recognition
1.2. Project Sponsor/Executive
1.3. Procurement
1.3.1. Legal
1.3.2. Contracts
1.4. Account Manager
1.5. Project Board/Steering Group
1.5.1. CIO
1.5.2. COO
1.5.3. Director Professional Services
2. Users/beneficiaries
2.1. IT
2.1.1. Support
2.1.2. Networking
2.2. Training Manager
2.3. Contact centre agents
2.4. Super users
2.5. Content/Knowledge Team
2.6. Marketing
2.6.1. Case studies
2.6.2. Testimonials
2.7. Account Manager
2.7.1. Cross sell
2.7.2. Up sell
3. Key to colours
3.1. Key Player
3.2. Meet their needs
3.3. Show consideration
3.4. Least important
3.5. Interest/influence Quadrant
4. Regulatory
4.1. Legal
4.1.1. Data Protection
4.2. Web standards team
4.2.1. W3C
4.2.2. WAI
4.2.3. PCI compliance
5. A
5.1. A1
5.2. A2
5.2.1. A2A
5.3. A3
5.4. A4
5.4.1. A4A
5.4.2. A4B
5.5. A5
5.5.1. A5A
5.5.2. A6A
5.5.3. A7A
5.6. A6
6. Providers
6.1. Internal project team
6.1.1. Developers
6.1.2. Business Analysts
6.1.3. Project Manager
6.1.4. Project Support
6.1.5. System Architects
6.1.6. Web design
6.2. Customer team
6.2.1. Internal project team
6.2.2. Business leads
6.2.2.1. Database Administrator
6.2.2.2. Customer Care Manager
6.2.2.3. Web product manager
6.2.2.4. Knowledge Manager
6.2.2.5. Call Centre Manager
6.2.2.6. Training Team
6.2.2.7. HR Manager
6.2.2.8. Change Manager
6.2.2.9. Marketing
6.2.3. Technical leads
6.2.3.1. System Admin
6.2.3.2. IT project manager
6.2.3.3. Network Engineer
6.3. 3rd parties
6.3.1. Owners of legacy system
6.3.2. eCommerce company
6.3.3. System integrator
6.4. Approved partners/contractors
6.5. HR
6.5.1. Recruitment
6.5.2. HR coordinator