1. Mediation
1.1. Mediator Qualifications
1.1.1. Ability to Listen
1.1.2. Completion of a basic 12-hour mediation course
1.1.3. Be familiar with ethics.
1.1.4. Observation of and mentoring with an experienced mediator.
1.1.5. Bachelor's degree or equivalent education
1.2. Advantages
1.2.1. Privacy
1.2.2. Less Expensive
1.2.3. Faster Resolution
1.3. Disadvantages
1.3.1. There is not always a resolution.
1.3.2. Settlement agreement could be disputed.
1.3.3. No Formal Rules
2. Arbitration
2.1. Advantages
2.1.1. Can choose their arbitrator
2.1.2. Less expensive than litigation
2.1.3. Flexible scheduling
2.2. Disadvantages
2.2.1. Solution is binding, neither party can appeal
2.2.2. The arbitrator determines the outcome.
2.2.3. Location is set by the arbitrator
2.3. Arbitrator Qualifications
2.3.1. Bachelor's Degree
2.3.2. Conflict Resolution Training
2.3.3. 10+ years of senior level business experience or legal work
2.3.4. Decisiveness
2.3.5. Strong communication skills