Support Handover Meeting
by Olivia Jardine
1. Account Details
1.1. Project name
1.2. Client name
1.2.1. Contact details
1.2.2. Preferred method of contact
1.3. Account Manager
1.3.1. Contact details
1.3.2. Preferred method of contact
1.4. Launch DD/MM/YY
2. Database
2.1. Specifications
2.2. User details
2.3. Support contact
3. Provider details
3.1. Email provider
3.2. SMS provider
4. In case of emergency contact
4.1. Project Manager
4.2. Client contact
4.3. Support contact
5. Downtime Procedure
5.1. Pingdom set up
5.2. Internal process
5.3. External communication
5.3.1. Who to alert?