Operational excellence strategy: what are the implications for HR-policy?

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Operational excellence strategy: what are the implications for HR-policy? by Mind Map: Operational excellence strategy: what are the implications for HR-policy?

1. Customer satisfaction with standard solutions

2. Employee behaviour

2.1. discipline

2.2. enough is enough

2.3. initiative on (proces-)improvement

3. HR-instruments

3.1. Performance management

3.1.1. Critical / Key performance indicators

4. "Cheap and effective"