Back-Office
by Abel López
1. Downscaling support services
1.1. Fundamental restructuring
1.2. Reducing use
1.3. Redesigning a process
2. Reducing use (25% of total savings)
2.1. Charge for extra services
2.2. Eliminate nonessential processes
3. Redesigning a process (35% of total savings)
3.1. Focus on most essential processes
3.2. Eliminate non essential steps
3.3. Automation CRM
4. Fundamental restructuring (40% of total savings)
4.1. Central headquarters for specific activities in order to save costs
4.2. Outsource