1. Stakeholders
1.1. Bronnen
1.1.1. http://blog.triaster.co.uk/blog/problems-with-business-process-management-stakeholder-buy-in
1.1.2. https://www.stakeholdermap.com/bpm-stakeholders.html
1.1.3. http://hoadd.noordhoff.nl/sites/7720/_assets/7720d09.pdf
1.2. Interne stakeholders
1.3. Externe stakeholders
2. Benchmarking
2.1. Verbeteren
2.2. Meten
2.3. Bronnen
2.3.1. https://medium.com/business-process-management-software-comparisons/benchmarking-business-processes-4d497826a9ad
2.3.2. https://www.slideshare.net/aizellbernal/business-process-benchmarking
2.3.3. https://pdfs.semanticscholar.org/be0d/9e892ebf9e48722d3243d584a721c783204c.pdf
3. Methodieken
3.1. Six Sigma
3.2. TPS
3.3. Balanced Scorecard
3.4. Bronnen
3.4.1. http://www.bpminstitute.org/resources/articles/which-bpm-methodology-best-us
3.4.2. http://www.what-is-bpm.com/get_started/bpm_methodology.html
3.4.3. http://www.whitehorses.nl/Whitebooks/2012/lean-six-sigma-procesverbetering-met-oracle-bpm
3.4.4. https://www.explainit.nl/trainingen/business-process-management/pdf/
4. Doelen
4.1. Inzichtelijk maken van processen
4.2. Kostenbeheersing
4.3. Kwaliteit verhogen
4.4. Bronnen
4.4.1. https://www.quora.com/What-are-the-key-goals-of-business-process-management-in-information-technology
4.4.2. https://www.processmaker.com/blog/implementing-bpm/the-5-keys-to-successful-bpm-implementation/
4.4.3. http://www.win.tue.nl/~hreijers/H.A.%20Reijers%20Bestanden/notendop.pdf
4.4.4. Wat is business process management (BPM) – BPMsystemen.nl
5. Risico (categorieën)
5.1. Bronnen
5.1.1. https://pdfs.semanticscholar.org/54a7/ff605bf1e1fda7ae7e4deb12f9597cb10e2c.pdf
5.1.2. http://computerworld.nl/software/62694-5-misvattingen-over-bpm
5.1.3. https://zbc.nu/management/business-process-management-management/business-process-management-framework/
5.2. Methode
5.3. Communicatie
5.4. Informatie
5.5. Systeem
5.6. Management
5.7. Aanpassingsvermogen
5.8. Strategie
5.9. Resources
6. BPM Lifecycle
6.1. Identificatie
6.1.1. Veranderen
6.1.2. Analyse
6.1.2.1. Kwalitatieve analyse
6.1.2.2. Kwantitatieve analyse
6.1.3. Herontwerp
6.1.4. Implementatie
6.1.5. Monitoring and controlling
6.2. Bronnen
6.2.1. https://pdfs.semanticscholar.org/presentation/afee/1a8c8d75d7e88b3098ef7efe712d13c49938.pdf
6.2.2. https://www.effic.be/5-basiselementen-van-de-bpm-levenscyclus/
6.2.3. https://www.heflo.com/blog/bpm/bpm-life-cycle/
6.2.4. Business Process Management
7. Procesniveaus
7.1. 1. Hoofdprocessen
7.2. 2. Subprocessen
7.3. 3. Taken
7.4. 4. Handelingen
7.5. Bronnen
7.5.1. http://www.win.tue.nl/~hreijers/H.A.%20Reijers%20Bestanden/notendop.pdf
7.5.2. http://www.bitti.nl/userFiles/upload/artikelen/Artikel%20Informatie%20feb%20010%20BPM.pdf
8. Governance
8.1. Bronnen
8.1.1. http://blog.leonardo.com.au/5-key-elements-to-bpm-governance
8.1.2. https://www.capgemini.com/2016/08/what-it-is-business-process-governance/