TE-services = Public employment and business services

1. Values in the daily job – civil servant’s ethics. Edita, Helsinki 2005 http://vm.fi/documents/10623/307711/Values_in_the_daily_job_publicatio n+140105.pdf/c075c517-3a76-4e24-9a89-e4a31d7421e2

2. OECD.2000. Trust in government. Ehthics measures in OECD countries. http://www.oecd.org/gov/ethics/48994450.pdf

3. Equality

3.1. all customers are equal to get services

4. Neutrality and impartiality

4.1. Not to be bought, no corruption. Fair to both unemployed and employers.

5. Transparency

5.1. Services are based on the law

6. Free for customers

6.1. No fees for the unemployed or for the employers mostly

7. Experitise

7.1. high standards for TE-workers. Services for unemployed and for employers

8. Effectiveness

8.1. solutions without delay, with low cost.

9. References:

10. Trust

10.1. same services in every part of Finland

11. Responsibility

11.1. responsibility to answer for both the public and the government

12. Public service

12.1. for all customers

13. Quality

13.1. all customers are equal. Servives are affordable for the government.

14. Service principal

14.1. public good