1. A typical Hotel Stay can be divided into four stages:
1.1. 1. pre.arrival (reservation)
1.1.1. Reservation desk
1.1.1.1. analyse inquiries, confirm and reserve rooms, deal with modifications or cancellations , keep an updated record of the reservation correspondance , of the number of rooms sold and still available .
1.2. 2. arrival (check-in)
1.2.1. Registration desk
1.2.1.1. welcome the guests on arrival , check them in by fulfilling all the registration formalities , assigning rooms and delivering keys .
1.2.1.1.1. Bell desk
1.3. 3. occupancy
1.3.1. Concierge desk
1.3.1.1. provides assistance to guests by performing various tasks
1.3.2. Cashier’s desk
1.3.2.1. is where guests can change foreign currency and settle their account before checking out.
1.4. 4. departure (check-out)
1.4.1. Back office
1.4.1.1. all the administrative and accounting operations are carried out and all the guests records are kept .
1.4.2. Cashier’s desk
1.4.2.1. is where guests can change foreign currency and settle their account before checking out.