1. Analyze
1.1. Determine the issue/gap that might require training as a solution.
1.1.1. Perform a Training Needs Assessment
1.1.2. Perform an in-depth look at the issue or gap.
1.1.2.1. Root Cause Analysis
1.1.2.2. Performance/Needs Analysis
1.1.2.3. Job/Task Analysis
1.1.2.4. Alignment to Business requirements
1.1.3. Develop a Business Case
1.1.3.1. Perform a Lifecycle Cost analysis
1.1.3.2. Perform a Stakeholder Analysis
1.1.3.3. Develop an initial Project Plan
1.1.4. Complete Course Requirement Review for approval to move to Design Phase
2. Design
2.1. Determine the instructional strategy, delivery method, and structure for the learning event
2.1.1. Review Analysis Documents
2.1.2. Review applicable internal and external feedback.
2.1.3. Hold Focus Groups
2.1.4. Develop Course Design Document
2.1.4.1. Develop terminal learning objectives and set level of instruction (basic , intermediate, advanced)
2.1.4.2. Determine instructional and learning strategies to incorporate
2.1.4.3. Determine delivery method to be used
2.1.4.4. Outline/Storyboard content structure and flow
2.1.4.5. Determine required support materials and equipment/software
2.1.4.6. Determine student assessment and course evaluation methods
2.1.5. Complete Design Review for approval to move to Develop Phase
3. Develop
3.1. Create the learning materials based up the Course Design Document.
3.1.1. Develop the enabling learning objectives and supporting content to support terminal learning objectives
3.1.2. Develop the learning materials appropriate for the structure and delivery methods to be used (instructor, student, and online materials as applicable) as well as the level of instruction (basic, intermediate, advanced)
3.1.3. Develop student activities and assessments
3.1.4. Perform Subject Matter Expert (SME), Instructional Design, and Editorial Reviews of course learning materials
3.1.5. Ensure compliance requirements such as accessibility and copyright requirements are met
3.1.6. Schedule and complete a pilot of the new learning event
3.1.6.1. Train instructors to teach course
3.1.6.2. Gather feedback from instructors and students
3.1.6.3. Update learning materials based upon pilot feedback
3.1.7. Complete Implementation Readiness Review for approval to move to Implementation Phase
4. Implement
4.1. Schedule and deliver the learning events
4.1.1. Schedule learning event for delivery based upon need
4.1.2. Ensure that learning events are included in support systems (such as admissions, evaluation, and online delivery systems)
4.1.3. Continuously monitor learning events to determine if there are issues with delivery, content, and assessment methods (See Evaluate Phase)
4.1.4. Initiate course revisions as necessary to keep learning materials current and relevant (Go to Analyze Phase)
5. Evaluate
5.1. Integrate learning events into evaluation processes
5.1.1. Course Content/Instructional methods: Monitor feedback form instructors and students (Kirkpatrick Levels 1 through 4)
5.1.2. Student Completion/Assessments: Monitor feedback to ensure that learning events are provided and the proper levels (basic, intermediate, advanced)
5.1.2.1. Monitor student assessments in terms of test item difficulty and test reliability
5.1.3. Business Operations: Monitor course delivery costs, course scheduling efficiencies, course fill rates, and program completion rates