1. Creating Interpersonal and Cultural Safety (Ch. 3)
1.1. Counselling Techniques
1.1.1. Respect for Dignity
1.1.2. Consent and Confidentiality
1.1.3. Risk Assessment
1.1.4. Cultural Safety
1.1.4.1. Humility/Sensitivity/Awareness
1.2. Microskills
1.2.1. Questioning
1.2.1.1. Who, What, Where, When, How?
1.2.2. Probing
1.2.2.1. Expand, Explain, Describe, Tell me more.
1.2.3. Clarifying
1.2.3.1. Timeline? Frequency?
1.2.4. Self-Disclosing
1.2.4.1. a) Sharing lived experiences
1.2.4.2. b) Sharing thoughts/feelings
1.2.5. Validating
1.2.5.1. Normalize thoughts, feelings, experiences
2. Building Responsive Relationships (Ch.1)
2.1. Counselling Techniques
2.1.1. Common Factors
2.1.2. Cultural Responsivity
2.1.3. Therapeutic Alliance
2.1.4. Just Conversations
2.2. Reflective Practice
2.2.1. Planning Ahead
2.2.2. Acknowledge Stigma
2.2.3. Carefully Listen to Client's Stories
2.2.4. Remember Your Own Story
3. Communicating Care and Building Rapport (Ch.2)
3.1. Counselling Techniques
3.1.1. Being Hospitable
3.1.2. Curiosity/Not Knowing
3.1.3. Unconditional Positive Regard
3.1.4. Self-Awareness
3.2. Microskills
3.2.1. Awareness of Body Language
3.2.2. Active Listening
3.2.3. Make Space for Silence
3.2.4. Minimal Encouragers
3.2.5. Paraphrasing
3.2.6. Being Transparent with Client
4. Fostering Client-Centered Relationships (Ch. 4)
4.1. Counselling Techniques
4.1.1. Client-Centered
4.1.2. Trauma-Informed Lense
4.1.3. Reflect on Power & Privelege
4.1.4. Bio-Psycho-Social-Systemic-Cultural Model
4.2. Microskills
4.2.1. Offering Affirmations
4.2.2. Analyzing Power
5. Co-Constructing Shared Understanding (Ch. 5 & 6)
5.1. Affect & Emodiment Microskills & Techniques (Ch. 5)
5.1.1. Reflecting Feeling
5.1.2. Checking Perceptions
5.1.3. Inviting Emodiment
5.1.4. Providing Immediacy
5.1.5. Grounding
5.2. Thoughts & Beliefs Microskills & Techniques (Ch. 6)
5.2.1. Reflecting Meaning
5.2.2. Exploring Inconsistencies
5.2.3. Summarizing
5.2.4. Co-Creating Language
5.2.5. Cultural Metaphors
6. Assessing Client Preferences and Counselling Styles (Ch. 7)
6.1. Counselling Techniques
6.1.1. Directive Counselling
6.1.1.1. Counsellor as the Expert
6.1.2. Non-Directive Counselling
6.1.2.1. Collaborating Meaning and Understanding with Client
6.1.3. High Context of Communication
6.1.3.1. High (unspoken information is implicitly transferred)
6.1.4. Low Context of Communication
6.1.4.1. Low (specific information is explicitly transferred)
6.2. Microskills
6.2.1. Linking Domains of Experience
6.2.2. Making Hypotheses Transparent
6.2.3. Thick Description
6.2.4. Client-Centered Responses
7. Foregrounding Clients' Worldviews and Co-Constructing Preferred Futures (Ch. 8)
7.1. Counselling Techniques
7.1.1. Culturally Responsive
7.1.2. Using a Variety of Microskills
7.1.3. Exploring Client's Worldviews, Values, and Cultural Identities
7.2. Microskills
7.2.1. Exploring Cultural Meanings
7.2.2. Highlighting Exceptions
7.2.3. Envisioning Preferred Futures
8. Building Collaborative and Responsive Relationships (Ch. 10&11)
8.1. Building a Foundation for Change (Ch. 10)
8.1.1. Stages of Change
8.1.2. Locus of Control
8.1.3. Exploring Client Readiness
8.1.4. Way-Making
8.1.4.1. Envisioning Change
8.1.4.2. Evaluating Domain Focus
8.1.4.3. Defining/Refining Goals
8.2. Maintaining Relationships (Ch. 11)
8.2.1. Bearing Witness
8.2.1.1. Counsellor Self-Care
8.2.1.2. Compassion Fatigue
8.2.1.3. Zoom Fatigue
8.2.2. Resolving Ruptured Relationships
8.2.3. Navigating Transference–Countertransference
8.2.4. Embracing Differences
9. Client Challenges and Preferred Futures (Ch. 9)
9.1. Counselling Techniques
9.1.1. Applying a Systemic Lens
9.1.2. Intersectionality
9.1.3. Socio-cultural-political influences
9.2. Microskills
9.2.1. Exploring Sociocultural Contexts
9.2.2. Deconstructing Sociocultural Narraitves
9.2.3. Reframing
9.2.4. Externalizing