Guests

AirBnB Case Study

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Guests von Mind Map: Guests

1. 9. Cultural Issues and Language problems

2. 2. Not easy availability of well trained and efficient , polite staff

3. 7. Cleanliness, Sanitation and vaccination of the Airbnb staff

4. Hosts

4.1. 14. Non-availability of the attendants to assist the customers

4.2. 13. Non compliance with the fire safety and building safety norms

4.3. 12. Non repairing of lifts, locks, doors and stairs in multi-storey facilities.

4.4. 11. Difficulty in providing room services and 24-hours catering. Monotonous stay

4.5. 10. Help during medical emergencies and other emergencies.

4.6. 8. Taxes paid to the police, govt. electricity, basic utilities bills. Furniture, crockery, interior designing of the facility

4.7. 7. Bad customers, damaging Airbnb property, violating smoking restrictions inside the rooms.

4.8. 6. Lesser plants and open area for kids and elderly to go around

4.9. 5. Ensuring regular cleanliness and Sanitation of the Airbnb stay

4.10. 4. Regular servicing of the bad furniture, basic electric equipment, fans/ ACs, room heaters and plumbing faults. Availability of internet services, telephone, mobile signal levels, TV, noise levels. Availability of toiletries, mirrors and safes.

4.11. 3. Remote locations of the facilities

4.12. 1.Room booking cancellations on the last moment. Ad-hoc booking. Cost and Budgeting issues

5. 14. Non-availability of the attendants to assist the customers

6. 13. Issues accidents due to fire

7. 12. Issues with lifts and stairs multi-story facilities

8. 11. Boring and Monotonous stay

9. 6. Availability of garden/lawn , plants and open area for kids and elderly to go around

10. 5. Cleanliness and Sanitation of the Airbnb stay

11. 4. Food, Bed, furniture, basic electric equipment, TV, noise levels

12. 3. Issues in locating the Stay and welcoming of the customers

13. 1.Cost and Budgeting issues for new and frequent travelers

14. 2. Concern for Safety for solo traveler / families from theft