1. Marketing
1.1. Use of relevant technology platforms for social media marketing
1.1.1. Canva
1.1.2. Automation
1.2. Create or upload a series of training videos for potential clients and current clients seeking additional services.
2. Continuous Learning Opportunities
2.1. Upload learning opportunities into LMS for staff members of MMBC and TN MBDA for continuous learning opportunities.
2.1.1. Phase 1
2.1.1.1. Orientation and Core Knowledge of MMBC/TN MBDA
2.1.2. Phase 2
2.1.3. Phase 3
2.1.4. Phase 4
3. New staff orientation
3.1. Develop a set of introductory training materials for new staff, contractual, and volunteers
4. TN MBDA Program
4.1. Membership
4.1.1. Stream lined membership intake process
4.1.1.1. In-take forms on website
4.1.1.2. In-Take Form for new clients
4.1.1.3. Link in-take into video training content for the public
4.2. Business Assessment and Consulting
4.2.1. In-Take Form for new clients on website
4.2.1.1. Client Engagement Form (External)
4.2.1.1.1. CEF- Must be entered into Salesforce before we can call them a client
4.2.1.2. Internal Transaction Form (Internal)
4.2.1.2.1. ITF and CVF are paired with every transaction entered on the form.
4.2.1.3. Client Verification Form
4.2.1.3.1. CVF- Must be completed per transaction after contract has been received. This form goes into Salesforce.
4.3. Identify and Tailor Trainings to Meet the Client Needs
4.3.1. One-on-One: In-Person or Virtual
4.4. Capacity Building and Enhancement Plans
4.4.1. Strategic Growth Plans developed per business
4.5. Business Development and Sourcing New Opportunities
4.6. Access to capital
4.6.1. Needs Assessment
5. TN MBDA Academy
5.1. Online Learning for Clients
5.1.1. Microsoft Drive Documents
5.1.1.1. Select LMS
5.1.1.1.1. Upload information based on learning needs of clients
5.1.1.1.2. Create co-hort/learning groups
5.1.1.2. On-Demand Training Opportunities
5.1.1.2.1. Microsoft Drive Documents