GSUITE email creation - why are there two way to onboard a TM?

1. BMC Ticket to onboard

2. Onboarding Process?

2.1. check license

2.1.1. task to create

2.1.1.1. but email has been approved by IGA

3. Onboarding Process?

3.1. in IGA approval

3.1.1. look at spreadsheet

3.1.1.1. if no duplicate - approve

3.2. why is there manual onboarding

4. TM Onboarding

4.1. from IGA

4.1.1. approve license-Juna

4.1.1.1. to BMC ticketing

4.1.1.1.1. Mel - to create email

4.1.1.1.2. Mell to check dashboard no need to manual

4.1.1.2. auto to dashboard

4.1.2. if TM auto BMC Ticket -

4.1.3. If no go to Juna

4.2. Outsource

5. Creation of a Service Portal

5.1. AD

5.2. GSuite