Business communication

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Business communication von Mind Map: Business communication

1. Fundamental of communication

1.1. Forms of communication 1. Verbal communication ---spoken-usually face to face Written requires more thouhgts and planning . 2.Non verbal communication A) sign language/graphic communication, expressions, kisses etc..... B) Body language C) Symbols

1.1.1. Four Main types of communication 1.Intrapersonal 2.Interpersonal 3.Public 4.Mass

1.2. The communication process 1.Sender 2.Receiver 3.Message 4.Channel 5.Feedback

1.3. Additional components of communication process. 1.Context 2.Noise FOURE TYPES OF NOISE ARE 1.physical 2.Physiological 3.Technical Noise 4.Psychological/social

1.3.1. New Topic

1.3.1.1. COMMUNICATION PROBLEM two thins that can affect communications process 1.Noise- cause by an external interference 2.Distortion- caused by poor decoding

2. Clear thinking and Argument

2.1. 1.clear thinking: Not mentally confused; able to think clearly and act interligently. 2.Argument: an argument is a series of statements, called the premises intended to determine the degree of truth of another statment, the conclusion.

2.2. Qualities of an Argument Arguments come in different forms, 1.political speeches, 2.news editorials 3.reports 4.submission 5.sales brochures, etc •message expected to believe are NOT always arguments. •Arguments are statement made to be used as convincing reasons for other statements

2.3. Essental elemants of an Argument 1.At least one statement is the point or conclusion of an argument 2.At leaast one statement supports the argument 3.Signals/ suggestion of arguments are inicated by expressions.

2.4. Inductive and Deductive Argument

2.4.1. Common Fallacies in Argument 1.Argument againts the person 2.Misuse of Authority 3.Appeal to Commonsens 4.Criticism Forestaller 5.Emotive Language 6.Abolute Terms 8.The "after this" therefore, because of this Fallacy 9.False analogy 10.False Classification 11.Misuse of Statistics

2.4.2. Inductive Argument~ •A simple process that occures when reaching general statement/conclusion on the basis of particular facts and cases Deductive Argument~ •the process of drawing conclusion from the more general or universal truths to the less particular application of them.

2.4.2.1. Illustration of inductive Reasoning Specific Observation>Broader conclusions Illustration of Deductive Reasoning General Observation>Specfic Conclusion

2.4.3. TYPES OF INDUCTIVE REASONING 1.Generalization -making judgments without observing every possible situations or facts. 2.Casual Relationship A type of reasoning which takes into account two things / events to see if one causes the other. 3.Analogy Comparison between two things.

2.4.4. Common Fallacies in Argument 1.Argument againts the person 2.Misuse of Authority 3.Appeal to Commonsens 4.Criticism Forestaller 5.Emotive Language 6.Abolute Terms 8.The "after this" therefore, because of this Fallacy 9.False analogy 10.False Classification 11.Misuse of Statistics

3. Intercultural Communication

3.1. What is culture? Learn social behaviors that develop overtime.

3.2. Factors of cultural Values and Norms 1.Language 2.Education 3.Social Structure 4.Political Structure 5.Religion 6.Economic Philosophy

3.3. Five key characteristics of Culture. Culture is 1.inerrelated 2.adaptive 3.shared 4.shared 5.symbol 6.dynamic

3.4. Intercultural Communication -Sharing of meanings between individuals from different cultures Cross-Cultural Communication. - talks about the similarities and differences of different cultural groups to promote understanding and communication.

3.4.1. Cross-cultural and intercultural simply mean the same but ~cross cultural communication talks about the culture of different countries ~ intercultural communication talks about the people living in the same country but from different cultures.

3.5. Intracultural communication ~ communication taking place between members of the same cultural group

3.6. •Encultration- the process of learning ones own culture •Acculturation-a process of cultural adjustment and adaptation. Learning to adjust and adapt to new cultures in which they are living , working or studying. •Ethnocentrism-belife that one culture is better than or superior to anyother. •Cultural relativism- opposite to ethnocentrism