1. **Andrew** Community Manager
1.1. Community
1.1.1. Content
1.1.1.1. Owns **Product Content**
1.1.1.2. Provides Final Feedback on **Engagement Content** (creative feedback, proofreading)
1.1.1.3. Provides Final Feedback and Support of **Engagement Content Calendar** (creative feedback)
1.1.2. Moderation
1.1.2.1. Independent moderation of Support, Engagement and Product Posts (EN & DE) **(Shared equally with CCM)**
1.1.2.2. Independent Relationship Building with Super users **(shared with CCM)**
1.1.2.3. Moderating for engagement **(shared equally with CCM)**
1.1.3. Platform
1.1.3.1. **Owns Community Platform,** including landing page designs, formatting, technical and organization of platform
1.1.4. Strategy
1.1.4.1. **Owns overall community strategy** and responsible for setting and meeting community KPIs
1.2. Help Center
1.2.1. Platform
1.2.1.1. **Owns Help Center Platform**, including design, formatting, organization, structure
1.2.2. Content
1.2.2.1. Final Review of all HC Content (DE & EN)
1.2.2.2. Owns Style Guide and Formatting Guidelines (with support and input from CCM)
1.2.2.3. Creation of EN and DE Help Center Content
1.2.2.4. DE and EN Screenshots/Gifs
1.2.2.5. Final Delegation of HC Content Responsibilities, incl. translation workflow
2. **Miša** Community Content Manager
2.1. Community
2.1.1. Content
2.1.1.1. Owns Community Engagement **Content** **Calendar** (w/ Support from CM)
2.1.1.1.1. Independent inspiration for new content and new series, in line with overall community strategy
2.1.1.1.2. **New:** Collaboration with marketing department to align on content themes
2.1.1.2. Owns **Community Engagement Content** (w/ Support from CM)
2.1.1.3. Supports creation of **Product Content** (feedback/proofreading)
2.1.2. Moderation
2.1.2.1. Independent moderation of Support, Engagement and Product Posts (EN) **(Shared equally with CM)**
2.1.2.2. Independent Relationship Building with Super users **(shared with CM)**
2.1.2.3. Moderating for engagement **(shared equally with CM)**
2.1.3. Strategy/Data
2.1.3.1. Provides Feedback and supports overall community strategy through engagement content calendar
2.2. Help Center
2.2.1. Platform
2.2.1.1. Support and Creative Feedback for Community Platform, including design, structure, formatting
2.2.2. Content
2.2.2.1. Creation of EN Help Center Content
2.2.2.2. Providing Proofreading and Feedback on HC EN Content
2.2.2.3. Providing feedback and support for style/formatting guidelines
2.2.2.4. DE and EN Screenshots and GIFS
3. Marlene
3.1. Moderation
3.1.1. Supporting DE moderation
3.2. Events
3.2.1. Owning the publication and moderation of events publicized in the community (wish support from community team)