1. 7.1: PROCESS STRATEGY
1.1. An organization approach to transforming resources into goods & services
1.2. Objective- build production process that meet customer requirements & product specification within cost
1.3. Long-term effect on efficiency & flexibility
1.4. 4 Process Strategy
1.4.1. Process Focus
1.4.1.1. High degree of product flexibility- product move between the specialized processes
1.4.1.2. Each process is designed to perform a variety of activities & handle frequent changes ("job shops")
1.4.1.3. eg: in factory- department devoted to welding, grinding & painting
1.4.2. Repetitive Focus
1.4.2.1. A product-oriented production process that uses modules
1.4.2.2. Modules- part/compenent of product previously manufactured/prepared
1.4.2.3. Widely use in assembly of virtually all automobiles & fast-food firms
1.4.2.4. less flexible than process focus, but more efficient
1.4.3. Product Focus
1.4.3.1. A process strategy that organizes the facilities by product
1.4.3.2. appropriate for large quantity of production
1.4.3.3. Also known as flow production & continuous production
1.4.3.4. Focus on high volume, but low capacity organization
1.4.3.5. Require similar input that will produce variety of output
1.4.3.6. eg: organization produce bun, input (flour, margarine, sugar) output (bun in different shapes and size)
1.4.4. Mass Customization Focus
1.4.4.1. A manufacturing technique that combine the flexibility & personalization of custom made with mass production
1.4.4.2. Focus on large quantity & variety of product
1.4.4.3. Other word, mass customization combine both process & product focus strategy
1.4.4.4. consumer product like clothing, footwear, toys, vehicles, electronic devices
2. 7.2 : PROCESS ANALYSIS AND DESIGN
2.1. Tool that help company to understand the complexities of process design/redesign
2.2. exp of tools
2.2.1. Flowchart
2.2.1.1. A graphical/symbolic representation of a process
2.2.1.2. help to clarify how things are currently working & how they could be improved
2.2.2. Time-Function Mapping
2.2.2.1. A special form of the flow chart
2.2.2.2. also known as process mapping
2.2.2.3. consist of a flowchart with responsible parties on vertical axis & time line on horizontal axis
2.2.3. Process Chart
2.2.3.1. simple forms, used common core set of symbol (ASME Symbol)
2.2.3.2. symbol are linked together to represent key stage
2.2.4. Value-Stream Mapping
2.2.4.1. expended look from time-fuction map
2.2.4.2. value is added
2.2.4.3. extend the analysis back to supplier
2.2.5. Service Blueprint
2.2.5.1. Focus on customer & provider's interaction
2.2.5.2. developing new innovative services
2.2.5.3. ensure the quality of service process
2.2.5.4. allow for visualization of services development
2.2.5.5. eases identify cost saving potentials & offer excellent base for further
3. 7.3 : PRODUCTION TECHNOLOGY
3.1. Improve employee safety, product quality, productivity
3.2. areas of technology
3.2.1. Machine Technology
3.2.1.1. Any physical system with ordered structual & functional properties
3.2.2. Automatic identification system ( AISs ) & RFID
3.2.2.1. Computer to computer transform data into electronic form ( bar code)
3.2.3. Process Control
3.2.3.1. Monitor & control physical process
3.2.4. Vision System
3.2.4.1. Combination of video cameras & Computer technology
3.2.5. Robots
3.2.5.1. Flexible machine
3.2.5.2. Ability to hold, move/grab items
3.2.6. Automated Storage & Retrieval System ( ASRSs )
3.2.6.1. combination of equipment and control devices
3.2.7. Automated Guided Vehicles ( AGVs )
3.2.7.1. electronic guided & controlled cart used to move materials
4. 7.4 : TECHNOLOGY IN SERVICE
4.1. Education
4.1.1. eg : online journal
4.2. Transportation
4.2.1. eg : GPS to tracking
4.3. Airlines
4.3.1. eg : internet ticket
4.4. Financial Services
4.4.1. eg: debit card