How do remote multicultural teams build trust?
von Juliette Stenning
1. non-verbal communication
1.1. emojis, hand raising functions
1.2. technology can eliminate miscommunication due to differences in non-verbal communication
1.3. miscommunication due to lack of non-verbal communication
2. Expectations
2.1. time frames
2.2. working outside of work hours
2.3. Digital behaviours
3. Adaption of use
3.1. using certain platforms for certain people
3.2. in app translation
3.2.1. need to allow for more time when using translation in meeting
3.3. Using different functions within platformsa
3.3.1. Direct messaging, videocalling, threads, document sharing
4. Demographics
5. challenges
5.1. time difference
5.2. conflict due to miscommunication
5.2.1. technology can enable constructive conflict
5.3. technological illiteracy
6. Modes of technology communication
6.1. webex, teams, skype, Zoom, Slack, Microsoft Outlook, AutoDesk, email
6.2. delayed vs instant communication
7. Communication Styles
7.1. communication style can change depending on different platforms
7.2. Using multiple platofrms to ensure messages are understood ie following up using email after a zoom meeting
7.3. being more direct when communicating online
7.3.1. preparation is very important when communicating
7.4. certain people sharing less online vs face to face
8. Trust
8.1. remote or global teams
8.1.1. Without face to face interactions, trust is harder to attain and easier to lose
8.1.1.1. feelings of isolation and detachment
8.1.2. calls without video
8.2. social distance
8.2.1. lack of proximity
9. strategies & recommendations
9.1. be as clear and concise as possible
9.1.1. follow up with your team about their understanding
9.2. training trainers
9.3. teach people how to use the technology
9.4. face to face meetings as well as online
9.4.1. build relationship by meeting in person first, or video call one on one