1. Development of the Newsletter
1.1. Defining the "Why"
1.1.1. Feel
1.1.1.1. Team Members
1.1.1.1.1. Connected
1.1.1.1.2. Trust
1.1.1.1.3. Confidence
1.1.1.1.4. Secure
1.1.1.1.5. Informed
1.1.1.2. Leadership
1.1.1.2.1. Confident
1.1.1.2.2. Relieved
1.1.2. Describe
1.1.2.1. Team Members
1.1.2.1.1. Engaging
1.1.2.1.2. Inclusive
1.1.2.1.3. Accessible
1.1.2.1.4. Fun
1.1.2.1.5. Innovative
1.1.2.2. Leadership
1.1.2.2.1. Informative
1.1.2.2.2. Inspirational
1.1.2.2.3. Helpful
1.1.2.2.4. Creative
1.2. Objectives
1.2.1. Bring the team together and share important, time relevant information
2. Topics
2.1. Introducing Favour & the newsletter
2.1.1. Introducing the newsletter and what to expect
2.1.2. When to contact Favour
2.2. Tips - Changes or updates to how we handle the tips.
2.2.1. Tip splits are changing - why?
2.2.1.1. The West Hollywood minimum wage increase changed the dynamic on team pay
2.2.1.2. We asked team members what they thought was "fair" for tip splits between the front of house and back of house.
2.2.1.3. We wanted everyone to feel like they had a voice
2.2.1.4. We felt that the past tip split was too low for the amount of work that the kitchen is putting in
2.2.1.4.1. Hard work should be rewarded
2.2.2. What's happening with the tips?
2.2.2.1. We're going to change to _____________
2.2.3. Cash tips are going to be added to the drop
2.2.3.1. Benefits to team members:
2.2.3.1.1. Get home faster - No more stress in dividing up the tips at night
2.2.3.1.2. Always get your fair share of tips, even if you're only in for a partial shift.
2.2.3.1.3. Get higher paychecks, which can improve your verifiable income, in order help you qualify for better rates and higher approvals on things like car & personal loans, and more.
2.2.3.1.4. Save up for bigger purchases by getting a bigger refund.. and make your taxes easier to file too, with less chance for getting audited by the IRS.
2.2.4. We'll try this for 90 days
2.3. Order Accuracy
2.3.1. How we're rated on the third party platforms
2.3.2. Why it's a big deal:
2.3.2.1. What would you do with an extra $200-$500 a month?
2.3.2.2. Did you know that Every online ordering platform has a not so secret ranking system, which determines how many customers they send to a restaurant each month?
2.3.2.2.1. Driver experience
2.3.2.2.2. Customer experience
2.3.2.2.3. Uptime of the restaurant
2.3.2.2.4. Order accuracy
2.3.2.3. When any of thee areas suffer, It reduces our ranking... which means that it can directly impact team member pay via tips by as much as 10% or more.
2.3.2.3.1. So by focusing on accuracy, you can make and extra $___
2.3.3. So what are we doing about it?
2.3.3.1. To help make it easier to understand how we're doing and support you, we're going to begin to have Favour to provide a score for us, and we'll be focusing on accura, eperience, etc.
2.4. Did you know?
2.4.1. The proper greeting for anwering the phone
2.4.2. How to do half and half on the POS
2.4.3. Proper shift handoff message and why we do them