1. Graphics
1.1. Use more graphics (diagrams & line drawings) where possible, especially for conceptual info.
1.2. Add simple icons to draw attention to notes/tips.
1.3. Include screen captures to locate users in the tasks. Include only when necessary.
2. Deliverables and Modes of Delivery
2.1. Videos
2.1.1. Webinars
2.1.2. Podcasts
2.1.3. Online tutorials
2.2. Interactive tutorials or wizards
2.3. "Traditional" Deliverables
2.3.1. Demo-style how-to for complex tasks or workflows
2.3.2. More how-to docs
2.3.3. More getting started guides
2.3.4. Troubleshooting tips
3. Content
3.1. Contextualize
3.1.1. Add overview flow charts following introductory text to let the user know what to expect.
3.1.2. Add the "why" to tasks and individual steps.
3.1.3. Use flow charts to explain where a task falls within a larger workflow or process.
3.1.4. Use "big picture" descriptions to explain where a task falls within a larger workflow or process.
3.2. Real-life examples
3.2.1. Commands
3.2.2. Contextualize a concept or approach in terms of real-world problems/scenarios/goals.
3.2.3. Add realistic hands-on or tutorial-type activities.
3.3. Provide tasks that help solve problems (what the user needs to DO).
3.4. Document the interface less.
4. Visual Presentation of Information
4.1. Transfer information from paragraphs to tables where suitable.
4.2. Transfer information from paragraphs to bulleted lists where suitable.
4.3. Include white space, page layouts, and other spatial cues to help users navigate through the information.
4.4. Replace words with symbols in interface instructions (e.g., buttons).
4.5. Flow charts (or other types of visual information displays)
4.5.1. To document workflow
4.5.2. To explain troubleshooting steps
4.5.3. To explain concepts