11 Secrets of Highly Influential IT Leaders

1. 6. Be Skeptical

1.1. Unites team against 'boss'

1.2. Keeps focus on key areas of risk

1.3. Set example for next generation of managers

2. 7. Practice (Ne-ma-wa-shi)

2.1. Sharing ideas

2.2. Building joint understanding

2.3. Demonstrating respect and openness

2.4. Harnessing the power of the collective

2.5. Share credit publicly

3. 8. You gotta know the game

3.1. Business/Profit Model

3.2. Operating Model

3.3. Competitive Position

4. 10. Get your team to really play

4.1. Present a clear vision and strategy

4.2. Proactive approach to change

4.3. External professional development

5. 9. Your Three Signature Plays

5.1. Control Play

5.2. Vision Play

5.3. Strategy Play

6. 11. Take Your Game on the Road

6.1. Be member of greater IT community

6.2. Share best practices

6.3. Teach others

6.4. Build network of colleagues

6.5. Open to criticism

6.6. Provide team opportunities

7. 1. Infrastructure really matters

7.1. Over provision key services and technologies that directory impact user productivity

7.2. Provide high touch user support as far down as possible

7.3. Invest in user experience infrastructure

8. 2. Expect projects to fail

8.1. Manage Expectations

8.2. Sweat the Money

8.3. Let others present the project

8.4. Focus on risk managments, governance and change managment

8.5. Make and keep personal commitments

9. 3. Business Intimacy

9.1. Proximal

9.2. Financial

9.3. Process

9.4. Strategic Issue

10. 4. Three Communications Traps to Avoid

10.1. Techno-functional Trap

10.2. Style Trap

10.3. Solution-Seeker Trap

11. 5. Say No

11.1. The shift to a customer-oriented mindset and model

11.2. The pressure from external vendors

11.3. The illusion of quick and cheap