Unhappy Customers

1. Action Points

1.1. Identify peak ordering times

1.2. Set up and time test lanes

1.3. Survey customers

1.4. Set up test informational displays

2. Ideas

2.1. Set up educational displays on the ordering system to the front of the store

2.2. Higher temporary employees during the peak hours to help educate customers on the new system

2.3. Set up different ordering Lane's based upon customers level of experience with the new ordering system

2.4. Survey customers for input on improvements to the system

3. 5 implications in considerations

3.1. Cost

3.2. Franchise fees

3.3. Lost revenue due to ongoing customer dissatisfaction

3.4. Printing cost

4. Goals

4.1. Increase customer satisfaction

4.2. Streamline the ordering process

4.3. Come up with a solution that all franchise owners will agree with

4.4. Must be cost-effective

5. Problems

5.1. long confusing lines

5.2. Multiple lines for service

5.3. Aggressive customers

5.4. Customers don't know where to stand

5.5. Confusing ordering process