1. Business Models, Revenue Models & Business Processes
1.1. Business Model
1.1.1. Set of processes combined to achieve company goal of yielding profit
1.2. Revenue Model
1.2.1. specific collection of business processes: identify customers, market to customers, generate sales
1.2.2. revenue-generating activities for communication & analysis purposes
1.3. Business Processes
1.3.1. 1. Purchase raw materials or goods for resale
1.3.2. 2. Convert materials & labor into finished goods
1.3.3. 3. Managing transportation & logistics
1.3.4. 4. Hire & train employees
1.3.5. 5. Managing business finances
2. Ecommerce Opportunities, Cautions & Concerns
2.1. Opportunities
2.1.1. increase profits
2.1.2. Increase purchasing opportunities
2.1.3. Efficiently obtains competitive bid information
2.1.4. Increase speed, information exchange accuracy
2.1.5. Wider range of choices available 24 hours a day
2.2. Cautions & Concerns
2.2.1. Poor choices for ecommerce
2.2.2. Predictability of costs & revenues (inherent problems)
2.2.2.1. Calculating return on investment
2.2.2.2. Recruiting & retaining employees
2.2.3. Technology Integration Issues
2.2.3.1. Uncertain outcome
2.2.4. Cultural & legal concerns
2.2.4.1. Consumers resistant to change
2.2.4.2. Cultural differences
2.2.4.3. Ambiguous & conflicting laws
3. Economic Forces
3.1. Economic
3.1.1. Study how people allocate scarce resources
3.2. Commerce Organizations participate in Markets
3.2.1. Sellers contact with buyers
3.3. Organization Hierarchy
3.3.1. Bottom level: largest number of employees
3.3.2. Pyramid structure
3.4. Transaction Costs
3.4.1. Total costs a buyer & seller incur
4. International Nature
4.1. Internet connects computers worldwide
4.2. Key International Commerce Issues
4.2.1. Trust
4.2.1.1. Must overcome distrust in Web "strangers"
4.2.2. Culture
4.2.2.1. Strong cultural requirements found their way into legal codes that govern business conduct
4.2.3. Language
4.2.3.1. Use translation services & software
4.2.4. Government
4.2.4.1. Government controls in some culture
4.2.5. Infrastructure
4.2.5.1. Freight forwarder
4.2.5.1.1. Arranges international transactions' shipping & insurance
4.2.5.2. Customs broker
4.2.5.2.1. Arranges tariff payment & compliance