Service Management
von Kamran A
1. Config Management
1.1. Decide the Data Model
1.1.1. Classes, Sub classes, Attributes not finalized ?
1.2. Review The Project Plan/Docs
1.3. My feedback on One CMDB
2. Change Management
2.1. Review the Docs
2.1.1. Change Task
2.1.1.1. Pass-Fail Criteria
2.1.2. Change Closure
2.1.2.1. Post Implementation Review-Checklist
2.1.3. Change Facilitation + Control
2.1.4. Standard Changes-Template
2.1.5. Reporting-Data
2.2. Propose the changes
2.2.1. Standard Change
2.2.2. Change Categorization
2.2.2.1. Significatnt
2.2.2.2. Minor
2.2.2.3. Standard
2.2.2.4. Emergency
2.3. Prepare for todays meeting
2.3.1. No Process, ( Policy, Process, Procedures)
2.3.2. Areas of Focus
2.3.2.1. Implementer
2.3.2.2. SM-Process/Policy definer
2.3.2.3. Business/Management/(For reporting)
3. SACM (ASSET)
3.1. Create Business Case
3.2. Understand the scope of Asset Mgmt.
4. ServiceNow-Tr
4.1. Repeat-lesson
4.2. Service-Watch
4.2.1. Review Mail