Sungard AS Unified Portal

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Sungard AS Unified Portal par Mind Map: Sungard AS Unified Portal

1. Tickets

1.1. Applications (SAP,MOS, Citrix, Exchange)

1.1.1. Report an application issue

1.1.1.1. Ticket No.

1.1.1.2. Ticket Type

1.1.1.3. Ticket State

1.1.1.4. Last updated

1.1.1.5. Requested for

1.1.1.6. Asset / Device

1.1.1.7. Summary

1.1.1.8. Additional Comments

1.1.1.9. Priority

1.1.1.10. Impact

1.1.1.11. Assigned to

1.1.1.12. Updated by

1.1.1.13. Created by

1.1.1.14. Closed on

1.1.2. Make a change to application

1.1.2.1. Same as above

1.1.3. Get information about application

1.1.3.1. Same as above

1.1.4. Create Ticket

1.1.4.1. Choose an asset device

1.1.4.2. Summary

1.1.4.3. Additional Comments

1.2. Backups (Tape Backup, Vaulting, Data Restoration, Backup Config)

1.2.1. Requested for

1.2.2. Report a backup issue

1.2.2.1. Ticket Details Same as above

1.2.3. Make a change to backup configuration

1.2.3.1. Ticket Details Same as above

1.2.4. Get information about my backup

1.2.4.1. Ticket Details Same as above

1.2.5. Create Ticket

1.2.5.1. Requested for

1.2.5.2. Choose an asset device

1.2.5.3. Summary

1.2.5.4. Additional Comments

1.3. Hosting / Colocations (Remote Hands, Space, Power, Cabling, Rack & Stacks)

1.3.1. Remote hand support

1.3.1.1. Ticket Details Same as above

1.3.2. Cabling support

1.3.2.1. Ticket Details Same as above

1.3.3. Server Reboot

1.3.3.1. Ticket Details Same as above

1.3.4. Media handling support

1.3.4.1. Ticket Details Same as above

1.3.5. Hardware installed

1.3.5.1. Ticket Details Same as above

1.3.6. Hardware de-installed

1.3.6.1. Ticket Details Same as above

1.3.7. Ship a package to data centre

1.3.7.1. Ticket Details Same as above

1.3.8. Ship a package out from data centre

1.3.8.1. Ticket Details Same as above

1.3.9. Request for technical information

1.3.9.1. Ticket Details Same as above

1.3.10. Power report

1.3.10.1. Ticket Details Same as above

1.3.11. Report temperature issue

1.3.11.1. Ticket Details Same as above

1.3.12. Report a power issue

1.3.12.1. Ticket Details Same as above

1.3.13. Create Ticket

1.3.13.1. Requested for

1.3.13.2. Choose an asset device

1.3.13.3. Summary

1.3.13.4. Additional Comments

1.4. Database (Oracle, SQL)

1.4.1. Report an issue

1.4.1.1. Ticket Details Same as above

1.4.2. Make a change

1.4.2.1. Ticket Details Same as above

1.4.3. Get information

1.4.3.1. Ticket Details Same as above

1.4.4. Create Ticket

1.4.4.1. Requested for

1.4.4.2. Choose an asset device

1.4.4.3. Summary

1.4.4.4. Additional Comments

1.5. Network (Firewall, switch, router, load balancer, DNS, cloud)

1.5.1. Same as above

1.6. Security (IPS, IDS, firepass)

1.6.1. Same as above

1.7. Storage (SAN, LAN)

1.7.1. Same as above

1.8. Server (OS management, virtual)

1.8.1. Report a server issue

1.8.1.1. Ticket Details Same as above

1.8.2. Make a change to my windows server

1.8.2.1. Ticket Details Same as above

1.8.3. Make a change to my unix server

1.8.3.1. Ticket Details Same as above

1.8.4. Get information about my server

1.8.4.1. Ticket Details Same as above

2. Company Admin

2.1. User Management

2.1.1. Portal Users

2.1.1.1. Active

2.1.1.1.1. - List of Users (Status, first name, last name, email, reset password, disable, remove) Crud Actions (Resend Confirmation/Enable, Remove)

2.1.1.2. Inactive

2.1.1.2.1. - List of Users (Status, first name, last name, email, reset password, disable, remove) Crud Actions (Resend Confirmation, enable, remove)

2.1.1.3. Add New Portal User

2.1.1.3.1. First name

2.1.1.3.2. Last name

2.1.1.3.3. Primary email id

2.1.1.3.4. Secondary email id

2.1.1.3.5. Business contact

2.1.1.3.6. Cellphone contact

2.1.1.3.7. Phone 3

2.1.1.3.8. Timezone

2.1.1.3.9. Status

2.1.1.3.10. Roles

2.1.1.3.11. Terms & Conditions

2.1.2. Non Portal Users

2.1.2.1. List of Users (First name, last name, role, designation, email id)

2.1.2.2. Crud actions, convert to portal, remove

2.1.2.3. Add New Non-Portal User

2.1.2.3.1. First name

2.1.2.3.2. Last name

2.1.2.3.3. Primary email id

2.1.2.3.4. Secondary email id

2.1.2.3.5. Business contact

2.1.2.3.6. Cellphone contact

2.1.2.3.7. Phone 3

2.1.2.3.8. Timezone

2.1.2.3.9. Status

2.2. Company Management

2.2.1. Customers List

2.2.1.1. Customer Details

2.2.1.1.1. Customer Account ID

2.2.1.1.2. Name of Company

2.2.1.1.3. GUID

2.2.1.1.4. SNT Code

2.2.1.1.5. Active/Inactive

2.2.1.1.6. EDW (Yes/No)

2.2.1.1.7. Details

2.3. R2C Management

2.3.1. Customers List (Search/ Sort/ Filter)

2.3.1.1. Customer Details

2.3.1.1.1. Oracle ID

2.3.1.1.2. Name

2.3.1.1.3. State

2.3.1.1.4. SLA

2.3.1.1.5. RPO

2.3.1.1.6. RX Validation

2.3.1.1.7. Config Status

2.3.1.1.8. RPO Last Polled

2.3.1.1.9. Data Transfer

2.3.1.1.10. Assets Status

2.3.1.1.11. Actions (not known yet)

2.4. R2C SR Config

2.4.1. Customers List

2.4.1.1. Customer Details

2.4.1.1.1. Customer Name

2.4.1.1.2. Oracle ID

2.4.1.1.3. SNT Code

2.4.1.1.4. Billing Enabled

2.4.1.1.5. RX Server name

2.4.1.1.6. RX ID

2.4.1.1.7. CS Server 1 URL

2.4.1.1.8. CS Server 1 Control ID

2.4.1.1.9. CS Server 2 URL

2.4.1.1.10. CS Server 2 Control ID

2.4.1.2. Export CSV

2.5. R2C SR Management

2.5.1. Assets List

2.5.1.1. ID

2.5.1.2. Name

2.5.1.3. Active Yes/No

2.5.1.4. Config Details

2.5.1.4.1. URL

2.5.1.4.2. Authorization

2.5.1.4.3. Access Key

2.5.1.4.4. RX Server Name

2.5.1.4.5. User Name

2.5.1.4.6. Password

2.5.1.4.7. Timezone

2.5.1.4.8. Connection Timeout

2.5.1.4.9. Save details

2.5.1.4.10. Reset

2.5.2. Add RX Server Config

2.5.2.1. Same as above

2.6. R2C SR RAW

2.6.1. Company List

2.6.1.1. Company Name

2.6.1.1.1. Company Name

2.6.1.1.2. Customer ID

2.6.1.1.3. Billing ID

2.6.1.1.4. Hostname

2.6.1.1.5. Volume

2.6.1.1.6. Storage count

2.6.1.1.7. Storage last

2.6.1.1.8. From

2.6.1.1.9. To

2.6.1.1.10. TZ

3. Groups

3.1. Add Group

3.1.1. List of other Devices / Assets (Other Group selection, Asset name, type, IP, location)

3.1.1.1. Save

3.1.1.2. Save As...

3.2. Group List Name, Total Assets, Recent Assets

3.2.1. Group Details

3.2.1.1. Group Name List of selected Devices / Assets

3.2.2. Edit Group Details

3.2.2.1. Group Name List of selected Devices / Assets

3.2.2.2. List of other Devices / Assets (Other Group selection, Asset name, type, IP, location)

3.2.2.2.1. Save

3.2.2.2.2. Save As...

4. User Profile

4.1. First Name

4.2. Last Name

4.3. Job title

4.4. Business Contact

4.4.1. country code

4.4.2. business phone/ ext

4.4.3. notes

4.5. Personal Contact

4.5.1. country code

4.5.2. mobile phone

4.5.3. notes

4.6. Timezone

4.7. Email Id

4.8. Change Password request to admin

4.9. Sungard Contact

4.9.1. US Support - service desk

4.9.2. EMEA Support - service desk

4.9.3. India Support - service desk

4.9.4. Email support

5. Reports

5.1. Browse by

5.1.1. Templates

5.1.1.1. List of Reports

5.1.1.1.1. Details

5.2. Custom Reports

5.2.1. Type of Reports - Health Report / Device Details - Raw polled performance data CSV - Network Usage - Power bar - Device availability - Group availability - Network availability - Power availability - Availability - Network Path Performance - Network Interfaces

5.2.1.1. By Device Group

5.2.1.1.1. List of Group

5.2.1.2. By Device Name

5.2.1.2.1. List of Device

5.3. Subscriptions

5.3.1. Need to have Data

6. Notifications

6.1. No Data Found

7. Tools

7.1. SIEM

7.1.1. Redirecting on Tool Page

7.2. SungardAS Cloud Portal

7.2.1. Redirecting on Tool Page

7.3. US Vaulting

7.3.1. Redirecting on Tool Page

7.4. UK VytalVaults Console

7.4.1. Redirecting on Tool Page

7.5. UK VytalVaults Report

7.5.1. Redirecting on Tool Page

7.6. Managed Email Archiving (EAS)

7.6.1. Redirecting on Tool Page

7.7. SE Online Backup Portal

7.7.1. Redirecting on Tool Page

8. Environment

8.1. Devices

8.1.1. List of Devices ( Name, SNMP Sysname, IP Address, HW Model, Location, OS Model)

8.1.1.1. Device Details

8.1.1.1.1. Dashboard

8.1.1.1.2. Incidents

8.1.1.1.3. Changes

8.1.1.1.4. MX Windows

8.1.1.1.5. Events

8.1.1.1.6. Thresholds

8.1.1.1.7. Components

8.1.1.1.8. Graphs

8.1.2. Export CSV

8.2. Interfaces

8.2.1. List of Devices ( Device Name, Interface, Description Internet, Network Name, Company)

8.2.1.1. Graph Widgets All graphs can be seen by Hourly, Daily, Weekly, Monthly, Yearly Throughput, Packets, Errors

8.2.2. Export CSV

8.3. Events

8.3.1. Live

8.3.1.1. List of Asset ( Asset Name, Status Type, Severity, Component, Event Class, Summary, First Seen, Last Seen, Count, Impact, Type of Prod State, Incident, Location, Device Class

8.3.1.1.1. Log Data

8.3.2. History

8.3.2.1. Same as above

8.3.3. Export CSV

8.4. Events Notifications

8.4.1. Type of Notifications

8.4.1.1. Need to have Data

8.4.2. Add Event Notification

8.4.2.1. Notification Name Everything, or Selective Severity Type, Active Status

8.5. Environment Health

8.5.1. Environment Health Widget - Health Score Asset Type, Health in %,

8.5.2. Event Widget - Graph by Week, Month Critical, Error, Warning, Info

8.5.3. Ticket Widget -

8.5.4. Active Assets Widget - by Groups or individuals Status, Host Name, No. of Incidents, No. of Changes, No. of MX Windows, Avail (7 Days)

8.5.4.1. By Clicking on Host name it goes to Device Details

8.5.5. Backups - Success Rate by Month, Week

8.6. Firewalls

8.6.1. List of Firewalls - Name, IP Address, HW Model, Location, OS Model, Production State

8.6.1.1. Need to have Data

8.7. DNS

8.7.1. Zone Listing - Name

8.7.1.1. Zone Details

8.7.1.1.1. Basic Details are - (NS Group, FQDN, TTL, Expire, Refresh, DNS Minimum, Retry, Serial Number)

8.7.1.1.2. NON NS Records Listing Type, Record, Data, TTL, Priority, Weight, Port

8.7.1.1.3. NS Records Listing (Type, Host, Data)

8.7.1.1.4. Add Zone Record

8.7.1.1.5. Zone Request

8.8. DNS Audit Logs

8.8.1. DNS Audit Log Listing - Date, User, Action, Record Type, Record, Zone, Company

8.8.2. Export CSV

8.9. IPv4

8.9.1. IPv4 Listing Site Name, Subnet Start IP, Subnet End IP, Subnet IP, Subnet Address

8.9.2. Export CSV

8.10. IPv6

8.10.1. No Data Available

9. Recovery Services

9.1. R2C iSeries

9.1.1. Asset Overview

9.1.1.1. RCN

9.1.1.2. ASP

9.1.1.3. Total Assets

9.1.1.4. Healthy Assets

9.1.1.5. Weak Assets

9.1.1.6. Poor Assets

9.1.1.7. Exception

9.1.2. Tool Filter

9.1.2.1. Search

9.1.3. Quick Report

9.1.3.1. Download Current CSV

9.1.3.2. Download 30 days PDF

9.1.4. Dashboard

9.1.4.1. LPAR

9.1.4.1.1. LPAR Name

9.1.4.1.2. RCNS

9.1.4.1.3. ASPS

9.1.4.1.4. OS

9.1.4.1.5. RPO Status

9.1.4.1.6. Additional details

9.1.4.2. Widgets

9.1.4.2.1. LPAR Health

9.1.4.2.2. RPO

9.1.4.2.3. Protected Storage

9.2. Library

9.2.1. Documents

9.2.1.1. Updated/Created by

9.2.1.2. Date

9.2.1.3. Time

9.2.1.4. Content Type

9.2.1.5. History

9.2.1.6. Comment

9.2.1.7. Vote

9.2.1.8. Download/Get URL

9.3. My Documents

9.3.1. R2C SR iSeries

9.3.1.1. Edit

9.3.1.2. Move

9.3.1.3. Permission to recycle

9.3.1.4. Add Subfolder

9.3.1.5. Access from desktop

9.3.2. R2C SR IDE

9.3.3. R2C SRx86 Prod

9.4. Launchboard

9.4.1. Widget - RPO Health Summary Ticket Stats Tickets Quick Links

9.5. Recover 2 cloud server replication

9.5.1. Asset Overview

9.5.1.1. Volume

9.5.1.2. Server Health

9.5.1.3. Total Assets

9.5.1.4. Healthy Assets

9.5.1.5. Weak Assets

9.5.1.6. Poor Assets

9.5.1.7. Exception

9.5.2. Tool Filter

9.5.2.1. Search

9.5.3. Quick Report

9.5.3.1. Download Current CSV

9.5.3.2. Download 30 days PDF

9.5.3.3. Reports by Date

9.5.4. Dashboard

9.5.4.1. Host Name

9.5.4.2. Volume

9.5.4.3. RPO Status

9.5.4.4. Details

9.5.4.4.1. Volume Name

9.5.4.4.2. Storage

9.5.4.4.3. RPO Status

9.5.4.5. Widgets

9.5.4.5.1. Health

9.5.4.5.2. RPO

9.5.4.5.3. Protected Storage

9.5.4.5.4. Daily Data Transfer

9.6. R2C SRM

9.6.1. Dashboard

9.6.1.1. Protection Groups

9.6.1.1.1. Protection group name Protection status Virtual Machines VCPUS Memory Search

9.6.2. My Documents

9.6.2.1. List of Documents

9.6.2.1.1. Updated/Created by

9.6.2.1.2. Date

9.6.2.1.3. Time

9.6.2.1.4. Content Type

9.6.2.1.5. History

9.6.2.1.6. Comment

9.6.2.1.7. Vote

9.6.2.1.8. Download

9.6.2.1.9. Edit

9.6.2.1.10. Move

9.6.2.1.11. Permissions

9.6.2.1.12. Checkout

9.6.2.1.13. Move to Recycle bin

9.6.3. Library

9.6.3.1. List of Documents Release Notes

9.6.3.1.1. Updated/Created by

9.6.3.1.2. Date

9.6.3.1.3. Time

9.6.3.1.4. Content Type

9.6.3.1.5. History

9.6.3.1.6. Comment

9.6.3.1.7. Vote

9.6.3.1.8. Download

9.6.3.1.9. Edit

9.6.3.1.10. Move

9.6.3.1.11. Permissions

9.6.3.1.12. Checkout

9.6.3.1.13. Move to Recycle bin

9.6.4. Launchboard

9.6.4.1. Widget - Health Summary Ticket Stats Tickets Quick Links