1. 06-2018
1.1. New Hires June
1.1.1. 06.11
1.1.1.1. Danielle - Ongoing Sales Support Rep
1.1.1.2. Alex E. - Rating & Listings Director
1.1.1.3. Ali - Marketing Manger
1.1.1.4. Bruce K. - Sales & Marketing Director
1.1.2. Paul & Susan 06.18
1.1.2.1. Came to observe operations and check out Thailand. Returned to begin work in Sept.
1.1.3. Slawek - Designer 06.27
1.1.3.1. joined to work for a month then went back to collect his family and relocate in Sept
1.1.4. Agata - Community Manager Russia 06.26
1.2. Work Permits Round 1
1.2.1. Matias, Ri Ri, Kal, Alex G. & Heart
1.2.2. SingularityNet was being managed by Kal, and Ri Ri got involved during the WP trip to Laos for the first time.
1.3. Kal was PM for Ongoing Marketing at this point
1.3.1. Ri Ri worked with Kal by reading the entire email string between Arif and CVR and got everyone on the same page
1.3.2. Ri Ri and Alex created the first traffic report for SNET for their first 6 months of service
1.3.2.1. This report lead them to paying their bill for the marketing services we provided to them
1.3.2.2. This report also encouraged them to sign back up as a customer in October 2018
1.3.3. Revain traffic report completed for their 6 month campaign
1.4. Nick flies to Skyline
1.5. CVR and Andy return to KuCoin
1.5.1. IDG Investment News for July
1.5.2. Conferences for Q3 & Q4 Bruce/Ali
1.5.3. Telegram Listing Competition - Vote for your Favorite Coin
1.6. Ri Ri & Alex E with Truck begin migrating files to G-suite and setting up company emails while improving security.
1.7. Put the original Token Listing Application into a Google Form
1.8. Ali & Bruce begin scouting for conferences to possibly attend
1.9. Community Management Marketing proposed and won for KuCoin local marketing campaigns
1.10. Facebook Groups Management Purchasing & Renting begins
2. 07-2018
2.1. New Hires
2.1.1. Ashel 7.09
2.1.2. Eric Wern 7.17
2.2. KuCoin Visits 7.19
2.2.1. Larry, Chuck, Mia, Ariel & John
2.2.2. Miles
2.2.2.1. 8 hour meeting with Issues Log for all issues happening between KC and 8-bit
2.2.2.1.1. Identified issues, and solutions for everything as well as action items for both sides.
2.3. Integrated the Listing Application to the KuCoin Website, and connected it to HubSpot, Alex E, Ri Ri & Truck KuCoin Listing Application
3. 08-2017
3.1. Ariel, Marcis, Andy & Eric travel to KC office in China
3.2. Ariel Ho put in her 30 day notice
3.3. Ian Balina visits Thailand and China
3.4. Ongoing Marketing Department Gets Structured Ri Ri is overseeing it P/T and still Director of Admin Services
3.4.1. Ongoing Marketing
3.4.1.1. Conducting Surveys
3.4.1.1.1. Hunting for Contacts https://docs.google.com/document/d/1dIR7KwYJmYBRk6nABIHOhG3uw76ysrvmX5q8kUKs-c4/edit?usp=drive_web&ouid=104797662966151425929
3.4.1.1.2. Bo & Danielle
3.4.1.2. Appointment Setting
3.4.1.2.1. Set appointments for a Closer (ri ri) to sell ongoing marketing custom packages
3.4.1.3. Survey Analysis
3.4.1.3.1. PM to analyze surveys and pull out hot buttons to prep closer for the sales call
3.4.1.4. Sales Calls
3.4.1.4.1. Review survey analysis
3.4.1.4.2. Interview client
3.4.1.5. Project Management
3.4.1.5.1. Starr
3.4.2. Admin/HR & Accounting
3.5. New Hires
3.5.1. Researchers begin arriving from Argentina
3.5.1.1. Eric J
3.5.1.2. Brenda
3.5.2. Ivan - FB administration to assist Alex F.
4. 09-2018
4.1. Partnered with SimilarWeb
4.2. Ri Ri leaves Admin and Truck is promoted
4.3. Ri Ri begins to focus on Ongoing Marketing Structure and Organization Full Time
4.3.1. Bo - Surveys & Appt Setting
4.3.2. Danielle - Surveys & Appt Setting
4.3.3. Starr - Surveys, Survey analysis, Project Management after clients are sold
4.3.4. Ri Ri - Manager/Closer - fill in of any of the other position plus admin and structuring of the new department
4.4. Suzy & Paul arrive to begin working fulltime
4.5. Internal Company Investment Fund opens deposits
5. 10-2018
5.1. Ongoing Marketing Gets off the Ground. Achieved 85% of sales goal that was $10,000 USD by end of October.
5.1.1. Deals Won
5.1.1.1. SNET signs back up - 2,500 USD
5.1.1.2. Car Vertical Social Media Blast - 1,000 USD
5.1.1.3. Origin Trail Paid Trial - 5,000 USD
5.1.2. Identified client concerns & complaints
5.1.3. Uncovered Issues w/ branders and other services from bookmarking, to content production to Telegram fights, to wrong gender used in personans etc. etc.
5.1.4. Department transitions of Starr leaving and Danielle being promoted
5.1.5. Andy joins the team
5.1.6. Began to change tactics and move away from Facebook and more toward Reddit and true Guerilla tactics
5.2. Guided Oyster Pearl through their emergency and cooperated with them
5.2.1. Ri Ri dealt with the inital call and was the communication conduit between Michael Gan and the client
5.2.1.1. Matias found the Identity of the culprit
5.3. New Hires
5.3.1. Connor - Writer
5.3.2. Luciano - Research
6. 11-2018
6.1. New Deals
6.1.1. SophiaTX
6.2. Saved Cancellations
6.2.1. Origin Trail
6.2.1.1. gained relationships with YT influencers by owning our mistakes and apologizing
6.3. 8-bit.io site launch prior to IDG Round A funding announcement.
6.4. Ongoing Marketing began designing the new Reddit Actions designated to push content to the front page of a specified subreddit with the help of a client
6.5. TeleGram Bot Competition conceived and built
6.6. New Hire
6.6.1. Nutt - Reporting
6.6.2. Andreas Svendsenn - VC Hunter
6.6.3. Gaston - Research
6.7. 8-bit is represented at Beyond Blocks in Bangkok at the first conference attended by the start up, Ri Ri & Marcis
7. 12-2018
7.1. Purchased Intellifluence DB access
7.2. Set Up outreach machine for CAP through Skyline
7.2.1. Exchanges
7.2.2. Projects
7.3. Gave candid advice to Core members while they were in Georgia so they could make decisions on how to streamline the company
7.4. mass lay offs begin
7.5. New plans for skyline laid out
7.6. cross training for hodlerxl and skyline and streamlining all processes
7.7. SWOT Analysis completed for the Ongoing Marketing Department just before it was dissolved.
8. 12-2017
8.1. Core Team began expanding the business by hiring new employees. 3 new employees were added in December 2017 that are still with the company over a year later.
8.1.1. Alex Groq 12-10
8.1.1.1. Graphic Design content design, banners for paid ads, website landing page graphics, and stickers for social media for Listed Launch Campaigns
8.1.2. Rhiannon Fletcher 12-19
8.1.2.1. Assisted Matias with writing copy for the KuCoin website, and Willy Thrill Medium Blog, both PR's and Listing Announcements for Listed Launch Campaigns
8.1.2.1.1. Created a content schedule and got 2-3 days ahead on all content requests for copy and graphics by working as a team with Matais and Alex
8.1.2.1.2. When finished with my daily writing assignments I used Blockgeeks to learn about blockchain, ethereum, mining, trading, and other crypto related topics.
8.1.2.2. Processed my education visa in order to work for the company and invested 30,000 baht to do that + the Visa Run itself of 8,000. Total invested to start the job 38,000 THB which I had to borrow against future work I agreed to do for other clients.
8.1.3. Rochelle "Heart" Pusso 12-27
8.1.3.1. Assisted Perry with admin and accounting tasks
8.2. BCH Pairs were introduced at KuCoin
8.3. Fork Updates are assigned to Ariel Ho
8.4. Began planning listings one week ahead, instead of on the fly.
9. 01-2018
9.1. Core Team's New Focus
9.1.1. Increase Sales
9.1.1.1. Marcis 01-02
9.1.1.1.1. Began assisting Matias and CVR in selling marketing packages for listings, and arranging the listings for the projects on KuCoin
9.1.1.1.2. Business Development Consulting
9.1.1.1.3. Lead Generation & Outreach
9.1.1.1.4. Found some hidden Gems
9.1.1.2. Nick VK 01-10
9.1.1.2.1. Began working remotely also assisting Matias and CVR with Listing Talks and Marketing Packages
9.1.1.2.2. Suggested we download HubSpot CRM so it will be easier to keep track of our contacts, companies and deals
9.1.1.3. Bo 01-17 Admin Support
9.1.1.4. Token Listing Application Created Google Doc 1.18.2018
9.1.1.4.1. born from being in the listing chats with Matias, Nick, Marcis, and Ariel Ho. All questions they asked of clients ended up on the listing application to begin consolidating data and put everything in one place
9.1.1.4.2. Got the Steps for Listing on the Binance Exchange and used them to help craft our own system
9.1.1.4.3. New policy for unique wallet addresses is introduced to make accounting easier
9.1.1.5. Roy comes to visit for the first time, focused on trading
9.1.1.5.1. began a spreadsheet to track upcoming ICO's and get on their Whitelist
9.1.1.6. SingularityNet wants an ongoing Traffic Deal with us 1.30.2018
9.1.1.7. Data Mining & List Building for Outreach
9.1.1.7.1. Tokens and projects
9.1.1.7.2. Marketeers
9.1.1.7.3. Market Makers
9.1.2. Build our own exchange by March 25
9.1.2.1. Started talks with Poramin who owns ZCoin and 60% of TDEX.
9.1.2.1.1. If we make a copy of our script we can have our own exchange
9.1.3. Original Prototype of the Xatonax Prod System was conceived and system requirements were drafted to create software that can take over the ratings of the coins/tokens that Fabian/Rhiannon are working on now
9.1.3.1. Vlada, Ri Ri, and Fabian
9.1.3.1.1. Fabian taught Ri Ri how to rate coins manually
9.1.3.1.2. Ri Ri created a list of 45 criteria
9.1.3.1.3. then 5 categories to put all the criteria into
9.1.3.1.4. Weighted each measure with an appropriate weight for how important it was in the value assessment of a token or project
9.1.3.1.5. Original algorithm written in excel by Ri Ri, Roy, and his GF in Excel
9.1.3.1.6. First prototype is started by Vlada with Ri Ri as PM
9.1.4. Tek Dev Branch Set up begins to get everyone legit 1.31.2018 Ri Ri and Pat AW Biz
9.2. KUCOIN becomes a UNICORN January, 8, 2018
9.2.1. support is the new focus
9.2.1.1. cannot handle the growth
9.2.2. BCH Gets Listed
10. 03-2018
10.1. Ri Ri ceases all in-house writing and begins working in admin full time. CVR Likes HubSpot and the info in contains
10.1.1. Warring with Ariel Ho regarding admin inside the project chats.
10.1.1.1. Rainbow Balls are introduced and the Listing Workflow was created by Ariel from Ri Ri's notes.
10.1.1.1.1. Ariel refused to follow her own document and we could not even communicate it to her until we traveled to China in April
10.1.1.1.2. Flow is agreed upon, automated workflows and tasks were set up in HubSpot
10.1.1.2. Documents
10.1.1.3. Listing App
10.1.1.4. Listing Date
10.1.1.5. Client Contact Info
10.1.1.6. other random fires
10.1.1.7. Progress Reports for Projects are now required
10.1.1.7.1. The Client Services Survey is born Google Sheets - create and edit spreadsheets online, for free.
10.1.1.7.2. The De-Listing System is introduced 03.26.2018
10.1.1.7.3. ST List planned to roll out April 1
10.2. New Hires and New Partners
10.2.1. Blockchain Solutions is Born
10.2.2. Nick - 03-20
10.2.2.1. Starts the BlockChain School
10.2.2.2. Takes over writing PR's and Listing Announcements
10.3. KuCoin begins ignoring projects and even went as far as ignoring a project the day of listing.
10.3.1. The project published their nightmare and the only positive thing they had to say was about the communication provided by Ri Ri.
10.4. Listing Refund Hell begins
10.5. KuCoin panics and removes their Team page from the website 03.08.2018
10.5.1. UDesk and Zen Desk are both connected and causing a SUPPORT nightmare
10.5.2. Market Making is being confused with volume making, so now the requirement from last month has been pulled back
11. 04-2018
11.1. Clean Up Inititaves
11.1.1. KuCoin Support Desk Restructure & Organization
11.1.1.1. Zen Desk
11.1.1.2. U Desk
11.1.1.3. quality of existing content
11.1.1.4. inquiry routing issues
11.1.1.5. Steven Shi begins working with KuCoin
11.1.1.6. Nick Begins rewriting support
11.1.1.7. Engineers and Support personnel do not communicate effectively
11.1.1.7.1. Support is at a stand still
11.1.2. Core, Ri Ri & Francis travel to China
11.1.2.1. Ri Ri and Ariel meet for the first time and discuss the rainbow balls and have a whiteboard session with the management team.
11.1.2.1.1. Ariel thinks Marcis is a secretary
11.1.2.2. Tommy, Ri Ri and Steven meet about support and we present our plan to restructure
11.1.2.3. Perry and Ri Ri work on the accounting for the refund mess. In the beginning everything was dumped into a single account, some went to kc, some went to us and everything had to be accounted for.
11.1.2.3.1. We made a new spreadsheet to make sense of the one Perry had with missing data inside his head only and pulled it out onto the paper
11.1.2.4. Ri Ri and Francis meet for the first time and Francis witnesses Ri Ri start a fire in a five star restaurant with a croissant
11.1.2.5. Miles is now working for KuCoin
11.1.2.6. KC believed we were taking the LISTING FEEs
11.1.2.6.1. this has been cleared up
11.1.3. Market Making is NOT understood by KuCoin
11.1.4. Marketing is NOT understood by KuCoin
11.1.5. Lack of understanding what a CRM is for
11.1.6. Do not understand how to implement the workflows they required
11.1.7. Lack of communication from operations to sales and sales cannot get clear answers about anything
11.2. Shared Operation Ludwafgl with all, and Michael had not seen it until this trip.
11.3. Listing Application Process is clearly and fully defined Meeting 2018.04.26 - Listing Application Process
11.3.1. Instructions Token Listing Application Instructions: Outbound & Inbound
11.3.2. Listing Application Unowned Tokens and Coins
11.4. Ariel Lopez joins the team
12. 05-2018
12.1. Role Changes
12.1.1. Ri Ri Promoted to Director of Admin/Accounting & HR
12.1.1.1. Drafted first employment contract for Alex E
12.1.1.2. Began drafting contract between KuCoin and Phoenix LTD with
12.1.1.3. Found a new Chef to keep the natives from rioting
12.1.1.4. Started Company Calendar
12.1.2. Nick T. Head Writer
12.2. Recruiting
12.2.1. 12 positions in total to help assist KuCoin
12.2.1.1. Job descriptions and sourcing of candidates was full throttle
12.2.1.1.1. Schedule all new hires to begin the 11th of June when Ri Ri returns from Surgery
12.3. Tek Dev Branches officially set up
12.3.1. New Hires
12.3.1.1. Truck 5.15 - Admin Asst to Ri Ri
12.3.1.1.1. First work permit processed for Truck
12.3.1.1.2. Started planning first round of WP for Matias, Ri Ri, Heart, Alex F. and Kal
12.3.1.1.3. Prepped and planned Truck to assist Tommy while Ri Ri left for 2 weeks to have surgery
12.3.1.2. Chris Starr - 5.21 Writer
12.3.1.3. Francois 5.23 (HFT)
12.3.1.3.1. HFT Services is Born
12.4. Ariel & Mia visit Thailand when Ri Ri was in the hospital.
12.5. CVR, Marcis, & Andy fly to KuCoin
12.6. Andy & Kal receive training and instructions to work together to be the Listing Manager. Listing Manager - Andy & Kal & Another. They were unable to ever master this list of tasks and neither work for 8-bit anymore.
12.7. Trapped all members of the CORE inside the Labyrinth for my 40th birthday so CVR could have a weekend away without anyone asking him anything
12.8. CVR's initial promise to Ri Ri that he would have a legit company set up within 6 months comes true.
13. 02-2018
13.1. Deciding to go long term
13.1.1. CRM tools, and sales tools begin to be evaluated to start automating sales processes
13.1.1.1. HubSpot Sales & Marketing Suites wee purchased.
13.1.1.1.1. Customized Hubspot with Company records, Contact records and Deal records
13.1.1.1.2. The 900+ leads from KuCoin were imported into the CRM
13.1.2. The first XATONAX Prod system is not going well. Communicating the system requirements to a single developer was too much
13.1.2.1. Talks began with Yavor in Bulgaria to see if he could take over the project.
13.1.2.1.1. Yavor came to visit Thailand
13.1.3. Kal - another Bulgarian joined the team to act as PM for Xatonax Prod 2.0 and work with Blockchain solutions on the new system.
13.1.4. KuCoin began to pull ahead on the number of listings and CVR told us we needed to move faster
13.1.4.1. Matias, Marcis and Ri Ri decided to work together to speed up the process.
13.1.4.1.1. Matias was a sales machine
13.1.4.1.2. Marcis was a sales manchine
13.1.4.1.3. Ri Ri was an admin machine
13.1.4.1.4. We filled the listing calendar through all of February and half way through March
13.1.5. SNET has signed up for their ongoing package and we need a dedicated PM to manage their account.
13.1.6. Expand Skyline -
13.1.6.1. +20 new recruits
13.1.6.2. Hire Blockchain Trainer
13.2. KuCoin is coming to visit. Preparing for our VIP guests.
13.3. Hodler ICO conceived
13.4. Listings
13.4.1. To the Moon Marketing Package reduced from 14 days to 8 days due to market deflating.
13.4.2. Minimum score to qualify for listing is now 4.0 or higher
13.4.3. Listing Fees were changed from BTC to USD
13.4.4. NDA now required by all prospective projects 2.19.2018
13.4.4.1. Contract to List
13.4.4.1.1. Listing Criteria (RAINBOW BALLS)
13.4.5. Deposit Fee Introduced
13.4.6. Market Making Requirement