Customer Service Mind Map

1. If placing an order, don't forget verbatims

2. Recap call actions

3. Close call by asking if there is anything else you can help with and thank customer for calling home depot

4. Greet the Customer

4.1. Thank them for calling Home Depot and ask for name and contact number

5. Ask Customer How you can assist

5.1. placing order/existing order issues

6. Check if customer has existing account

6.1. If no/ ask for item # and create account

7. After getting Item Number, find closest store with customer's zip code

8. Verify order info with customer