COMMUNICATION

1. Written

1.1. Letters

1.2. E-mails

1.3. Books

1.4. Internet

2. Visualizations

2.1. Graphs

2.2. Charts

2.3. Maps

2.4. Logos

3. Process

3.1. Noise

3.1.1. Physical noise

3.1.2. Inappropiate body language

3.1.3. Culture differences

3.2. Encodes

3.2.1. Sender

3.3. Decodes

3.3.1. Receiver

3.4. Channel

3.4.1. Message

3.4.1.1. Expressions

3.4.1.2. Information

3.4.1.3. Speech

3.4.1.4. Voice

3.5. Feedback

3.5.1. From audience

3.5.1.1. Verbal

3.5.1.2. Facial expressions

4. Verbal

4.1. Face to face

4.2. Telephone

4.3. Radio

4.4. Television

5. Non-verbal

5.1. Body language

5.2. Gestures

5.3. How we dress

5.4. Our scent

6. Information

6.1. Structure

6.1.1. Welcoming

6.1.2. Informative

6.1.3. Logical sequence

6.2. Introduction

6.2.1. Explain content

6.2.2. Purpose of presentation

6.3. Points & transitions

6.3.1. Maintain priorities

6.3.2. Focus and follow a sequence

6.4. Conclusion

6.4.1. Summary

6.4.2. Recommendations

6.4.3. Next stages