Chapter 6: Motivation

1. 6.7 Motivational methods

1.1. Empower the workers

1.2. Share vital information

1.3. Work objectively with everyone

1.4. Be a decisive (influential) boss

1.5. Show appreciation for people's good deeds as soon as they becomes apparent

1.6. Maintain a two - way, personal and E2E communication with everyone

1.7. Be polite

2. 6.7.5 Developing your employees

2.1. Give employees your trust and respect

2.2. Determine exactly what you want employees to be empowered to do

2.3. Train employees with new areas and be clear with them

2.4. Create an environment in which expectations to rules

2.5. Allow employees to make mistakes without being criticized or punished

2.6. Reward empowered employees who take risk, make good decisions and take ownership

3. 6.8 Focus: The job - providing an attractive job environment

3.1. 6.8.1 Putting the right person in the right job

3.2. 6.8.2 Making the job interesting and challenging

3.2.1. Put people in jobs that are right for them as just discussed

3.2.2. Enrich people's jobs to include more of the motivating elements

4. 6.9 Focus: The leader (role model & management by example)

4.1. 6.9.1 Setting a good example

4.2. 6.9.2 Establishing a climate of honesty

5. 6.1 Employee expectations and needs

5.1. 6.1.1 Your experience and technical skill

5.2. 6.1.2 The way you behave as a leader

5.3. 6.1.3 Communication between leader and employees

5.4. 6.1.4 Unwritten rules and customs/ habits or traditions

5.5. 6.1.5 Person-To-Person relationship

6. 6.2 Motivation - The why of behavior, the energizer that makes people behave as they do

7. 6.3 Theories of motivation

7.1. Motivation through fear (Marienah)

7.2. Carrot-and-stick method (Marzuan)

7.3. Economic person theory (Razinah)

7.4. Human relations theory (Fatimah)

7.5. Maslow's hierarchy of needs (Syamsul)

7.6. Theory Y and motivation (Hashreey)

7.7. Herzberg's motivation - Hygiene theory (Fatin)

7.8. Behavior modification (Azhar)

7.9. Reinforcement and expectancy theory (Fiesha)

8. 6.4 Applying theory to reality: Limiting factors

8.1. Nature of many jobs

8.2. Company policy, administration and management philosophy

8.3. Extent of your responsibility, authority and resources

8.4. Kinds of people who work for you

8.5. Time

9. 6.5 Building a positive work climate

9.1. Actively listen to your employees

9.2. Give a hand to your employees when appropriate

9.3. Treat employees when appropriate

9.4. Keep your employees informed

9.5. Involve and empower you employees

9.6. Praise and reward your employees

9.7. Pay for performance

9.8. Be able to perform the job you supervise

9.9. Manage your time

9.10. Be a good role model