CHAPTER 2

1. Business Pressure, Organizational Response, and Information Technology Support

1.1. Business Pressure

1.1.1. Market Pressures

1.1.1.1. Globalization

1.1.1.2. Changing Nature of the Workforce

1.1.1.3. Powerful Customers

1.1.2. Technology Pressures

1.1.2.1. Innovation

1.1.2.2. Information Overload

1.1.3. Societal/ Political/ Legal Pressures

1.1.3.1. Social Responsibilities

1.1.3.2. Government Law

1.1.3.3. Terrorism

1.1.3.4. Ethical Issue

1.2. Organizational Response

1.2.1. Strategic Systems

1.2.2. Customer Focus

1.2.3. Make-to-Order

1.2.4. Mass Customization

1.2.5. E-Business & E-Commerce

1.3. Information Technology Support

2. Competitive Advantage and Strategic Information System

2.1. Porter's Competitive Forces Model

2.2. Porter's Value Chain Model

2.3. Strategies for Competitive Advantage

3. Business Process Reenginering, Improvement, and Management

3.1. BPR

3.1.1. Definition

3.2. BPI

3.2.1. Definiton

3.2.2. 5 Phases

3.3. BPM

3.3.1. Definition

3.3.2. Components

4. Business Process

4.1. Definition

4.2. Elements

4.3. Efficiency vs Effectiveness

4.4. Cross_Functional Processes

4.5. Information System & Business Process

5. Business - Information Technology Alignment

5.1. Excellent Implementation Characteristics

5.2. Failure Reason