1. 3. Customer Order Fulfillment
1.1. 1. View orders waiting for engineer allocation
1.1.1. Assign orders to Hosting Engineer
1.1.1.1. Bulk order assignment
1.1.1.1.1. Assign engineer or specialist to team
1.1.1.2. Order re-assignment
1.1.1.2.1. Re-assign engineer/specialist to team
1.1.1.3. Assign orders/services/products to self (logged in engineer/specialist)
1.1.1.3.1. Assign engineer/specialist to team
1.2. 2. View orders/services allocated to engineers
1.2.1. View implementation details
1.2.1.1. Update implementation details
1.2.1.1.1. Manage implementation task
1.2.1.1.2. Implementation handover
1.2.2. Project update when engineers are on leave
1.3. 3. Search Orders
1.3.1. View implementation details
1.3.1.1. View implementation documents
1.3.1.2. View CPM and Engineer comments
1.3.1.3. View the project plan and sales documents
1.3.1.4. Sort by any fields on tables
2. 6. Reporting
2.1. Hosting Team WIP
2.2. Hosting Current WIP Breakdown Dashboard
2.3. Completed Work Dashboard
2.4. Team member WIP
2.5. Team Member Completed Work
2.6. Download of total time logged report by period
3. 7. Performance Management
3.1. Capture Weekly KPI Input
3.2. Review Engineer Weekly KPI input
3.3. View Team Member KPI
3.4. Normal Order Implementation Team KPI
3.5. View Engineer KPIs against targets for cancellation orders
4. 1. Work and Support Requests
4.1. 1. Create Work Request
4.1.1. Assign work request
4.1.1.1. Engineer can assign work request to self
4.1.1.2. Manager can create and assign engineer
4.1.1.3. Add comments by assigned engineer to work requests
4.1.2. Select work request area
4.1.2.1. MTN Requests (internal)
4.1.2.2. NPI
4.1.2.3. IP Planning
4.1.2.4. Packet Core
4.1.2.5. M&E
4.1.2.6. IP Core
4.1.2.7. Transmission
4.1.2.8. Internal Services
4.1.2.9. Other
4.1.3. Select work request type
4.1.3.1. Service Assurance Requests
4.1.3.2. Customer callouts
4.1.3.3. Internal Requests
4.1.3.4. Other
4.1.3.5. 3rd Party and Vendor
4.1.4. Description of Work Request
4.1.4.1. Text box for text input
4.2. Unallocated/Unassigned Work Requests
4.2.1. Service Assurance must notify hosting of the request
4.3. 2. Capture and view an engineer workload/stand-by roster
4.3.1. Edited and populate by Hosting Team Manager
4.3.2. Viewable by TESOps team, service assurance team and all who have access to ASP
4.4. 3. View and update Work Requests
4.4.1. Select Products supported by WR
4.4.2. Change Status (in progress/completed)
4.4.3. Add comments
4.4.4. Log time
4.4.4.1. Normal
4.4.4.2. Overtime
4.4.4.3. Calculate total time
4.5. Send Notifications
5. 4. Customer Profile
5.1. 1. Customer Search
5.1.1. Search on: E-Line
5.1.2. Search on: Customer Name
5.1.3. Search on: Debtor Code
5.1.4. Search on: Service Manager
5.1.5. Search on: Account Manager
5.2. 2. View Customer Profile
5.2.1. View Customer Account Structure
5.2.1.1. View Customer Accounts
5.2.1.1.1. View Billing Accounts
5.2.2. View Customer Orders
5.2.3. View Customers existing products/services
5.2.3.1. View live network diagrams and attachments
5.2.3.1.1. View U2000
5.2.3.2. View Customer Hosting Information
5.2.3.2.1. View Data Centre (DC)
5.2.3.2.2. View Racks
5.2.3.2.3. View Rows
5.2.3.2.4. Add hosting engineer comments
5.2.3.2.5. Uploading documents by specific user
5.2.3.2.6. View SharePoint repository for old customer information and handover documents
5.2.3.2.7. View Colo
5.2.4. View Customer Incidents
5.2.5. View new and discontinued customer services
5.2.5.1. View resources assigned by name (CPM, NPI and Hosting)
5.2.5.2. View implementation and decommission date
5.2.6. View Customer Communication
6. 2. Client Hosting Information
6.1. View Customer Hosting Database Information
6.1.1. Input form/table display
6.1.1.1. Site code
6.1.1.1.1. Autopopulate based on site name
6.1.1.2. M&E engineer
6.1.1.2.1. Select from list
6.1.1.3. Co-location/Room
6.1.1.3.1. Select from list
6.1.1.4. Rack
6.1.1.4.1. Select from list/capture
6.1.1.5. Hosting Centre
6.1.1.5.1. Select from list
6.1.1.6. Customer name
6.1.1.6.1. Autopopullate
6.1.1.7. Customer debtor code
6.1.1.7.1. Searchable in ASP
6.1.1.8. Hosting Centre Name
6.1.1.8.1. Select from list
6.1.1.9. Cage
6.1.1.9.1. Select from list
6.1.1.10. Service account
6.1.1.10.1. Autopopulate
6.1.1.11. Rack type
6.1.1.11.1. Select from list
6.1.1.12. Row
6.1.1.12.1. Select from list/capture
6.1.1.13. Switch engineer
6.1.1.13.1. Select from list
6.1.1.14. Deafult hosting engineer
6.1.1.14.1. Select from list
6.1.1.15. Site name
6.1.1.15.1. Enter/type site name