1. Outcome 1
1.1. Objective: Recognize common types of identity theft
1.1.1. Content: A slide of examples of commonly used methods of identity theft with animation
1.1.2. Activity: A short video/animation of examples of common types of identity theft.
1.1.3. Assessment: Complete correctly selecting scenario(s) that may be deemed as identity theft.
2. Summative Assessment
2.1. Complete the final assessment (test that shows real-life examples) with a passing score of 80%.
3. Outcome 2
3.1. Objective: Respond with appropriate procedures developed by the business when a red flag is detected
3.1.1. Content: A slide of step-by-step procedures on what actions need to be taken when a red flag is detected
3.1.2. Activity: A video/animation of real-life scenario of customer-employee conversation during a transaction.
3.1.3. Assessment: Complete correctly selecting the appropriate procedure for an example example of when a red flag is detected.
4. Outcome 3
4.1. Objective: Perform the business' identity theft procedures when a customer who has claims to have fallen victim for identity theft
4.1.1. Content: A slide of step-by-step instructions on what actions need to be taken by the frontline employee and what's asked of customers who had fallen victims for appropriate escalation.
4.1.2. Activity: A variety of interactive elements such as click-to-reveal and drag-and-drop to demonstrate what action needs to be taken in each step.
4.1.3. Assessment: Complete correctly arranging the business' identity theft procedures.