Alarm training: Needs Assessment

1. When

1.1. Must be ready at go live date

1.2. Use at opening

1.3. Use at closing

1.4. NOTE: limited time to perform action, practice for speed an accuracy

2. Where

2.1. Perform action at alarm box

3. Why

3.1. To keep the store secure

3.2. Alarm system is training

4. How

4.1. Need SME to show

5. Who

5.1. Managers

5.1.1. Experienced

5.1.2. Used to administrative details

5.1.3. Knows current alarm system

5.1.3.1. Show differences?

5.1.3.2. Crosswalk?

5.2. Designated employees

5.2.1. Experienced

5.2.2. Shown to be responsible

5.2.3. May or may not know current alarm

5.3. New Employees being trained

5.3.1. No experience with current alarm

5.4. APPROVER: Retail Operations director

6. What

6.1. Enable alarm

6.2. Disable alarm

6.3. Troubleshoot error if accidentally set it off

6.4. QUESTION: Is there a panic button for robbery or something else, or is this just for the door?