1. Characteristics of Effective Goal Setting
1.1. are specific and measurable
1.2. have a defined time period
1.3. cover key result areas
1.4. are challenging but realistic
1.5. are linked to rewards
2. Model of the MBO Process
2.1. set goals
2.2. develop action plans
2.3. review progress
2.4. appraise performance
3. MBO Benefits
3.1. focuses manager and employees efforts on activities that will lead to goal attainment
3.2. can improve performance at all company levels
3.3. improves employee motivaton
3.4. aligns individual and departmental goals with company goals
4. Single-Use and Standing Plans
4.1. Single-Use Plans
4.1.1. Achieve one-time goals
4.1.2. Programs
4.1.2.1. plans for attaining a one-time organizational goal
4.1.2.2. major undertaking that may take several yeas to complete
4.1.2.3. large in scope
4.1.2.4. may be associated with several project
4.1.3. Project
4.1.3.1. also a set of plans for attaining a one-time goal
4.1.3.2. smaller in scope and complexity than a program, shorter in horizon
4.1.3.3. often one part of a larger program
4.2. Standing Plans
4.2.1. Ongoing plans
4.2.2. Policies
4.2.2.1. broad in scope- general guide to action
4.2.2.2. based on organization's overall goals/ stragic plan
4.2.2.3. defined boundaries within which to make decisions
4.2.3. rule
4.2.3.1. narrow in scope
4.2.3.2. describes how a specific action is to be performed
4.2.3.3. may apply to specific setting
4.2.4. procedure
4.2.4.1. sometimes called a standard operating produre
4.2.4.2. defines a precise series of steps to attain certain goals
5. Planning for a Turbulent Environment
5.1. Contingency Planning
5.2. Building Scenarios
5.3. Crisis Planning
6. Essential Stages of Crisis Planning
6.1. preventation
6.2. preparation
7. Goals and Plans
7.1. A goal is a desired future state that the organization attempts to realize
7.2. A plan is a blueprint for goal achievement and specifies the necessary
8. Planning
8.1. The process by which managers define goals and outline a plan/action to achieve the goal
9. Levels of Goals and Plans
9.1. mission statement
9.2. strategic goals/ plans (senior management)
9.3. tactical goals/plans (middle management)
9.4. operational goals/plans (lower management)
10. The Organizational Planning Process
10.1. develop the plan
10.1.1. define mission, vison
10.1.2. set goals
10.2. translate the plan
10.2.1. define tactical plans and objectives
10.2.2. develop strategy map
10.2.3. define contingency plans and scenarios
10.2.4. identify intelligency teams
10.3. plan operations
10.3.1. define operational goals and plans
10.3.2. selects measures and targets
10.3.3. set stretch goals
10.3.4. crisis planning
10.4. execute the plan
10.4.1. use
10.4.1.1. management by objectives
10.4.1.2. performance dasboards
10.4.1.3. single use plans
10.4.1.4. decentralized responsibility
11. Goal-Setting in Organizations
11.1. Organizational mission
11.1.1. the organization’s reason for existence
11.2. Strategic goals
11.2.1. official goals, broad statements describing the organization’s future
11.3. Strategic plans
11.3.1. define the action steps the company will take
12. Operational Planning
12.1. Includes planning approaches
12.1.1. Management-by-Objectives (MBO)
12.1.2. Single-Use Plans
12.1.3. Standing Plans