1. A proof of concept (POC) is a demonstration of a product, service or solution in a sales context. A POC should demonstrate that the product or concept will fulfill customer requirements while also providing a compelling business case for adoption.
2. Request for proposal (RFP)
2.1. A request for proposal is a document that solicits proposal, often made through a bidding process, by an agency or company interested in procurement of a commodity, service, or valuable asset, to potential suppliers to submit business proposals.
3. Customer service rep CSR
3.1. Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit.
4. ARR
4.1. Annual Recurring Revenue
5. Annual Recurring Revenue
6. Quarterly Business Review
7. Lines of Business
8. TCO
8.1. Total cost of ownership
8.2. Total cost of ownership (TCO) is a financial estimate intended to help buyers and owners determine the direct and indirect costs of a product or service. It is a management accounting concept that can be used in full cost accounting or even ecological economics where it includes social costs.
9. customer relationship management (CRM).
9.1. , CRM or customer relationship management is software that manages all the ways a customer interacts with a business.
9.2. Initially, CRM features were first developed for sales departments and were sometimes known as sales force automation (SFA).
9.3. Other systems were soon developed to manage customer service interactions and marketing, particularly in the call center — or as it became known, the contact center, once the telephone became just another channel for customer service.
10. general ledger (GL)
10.1. A general ledger (GL) is a set of numbered accounts a business uses to keep track of its financial transactions and to prepare financial reports.
10.2. Each account is a unique record summarizing a specific type of asset, liability, equity, revenue or expense. A chart of accounts lists all of the accounts in the general ledger. A large business can have thousands of accounts in its GL.
11. Material Requirements Planning (MRP)
11.1. Material Requirements Planning (MRP) is a standard supply planning system to help businesses, primarily product-based manufacturers, understand inventory requirements while balancing supply and demand. Businesses use MRP systems, which are subsets of supply chain management systems, to efficiently manage inventory, schedule production and deliver the right product—on time and at optimal cost.
12. Centre of mass demo
12.1. ???
13. (QBR)
13.1. Quarterly Business Review
14. LOB
14.1. Lines of Business
15. Sales usually refer to an Account Executive, Territory Account Manager, Customer Account Manager, etc. They handle the relationship with the customer or prospect the manage the sales opportunities from lead to close. Presales play a role in the sales process, but they are the subject matter experts. When a Sales Rep identifies an opportunity for their solution, they will typically bring a Presales person into the opportunity. The Presales person will then conduct a Discovery to understand the customer's current situation, ideal outcome, etc. The presales person will then 'customize' a demonstration of the solution to meet that particular customer or prospect's needs.
16. Centralised vs Federated structure of data
16.1. In the centralized architecture, each institution must upload their data to a centralized web server while in the federated architecture, data stay at their respective institutions, but each institution must implement an interface to make the data findable but not necessarily accessible.
17. enterprise resource planning (ERP)
17.1. ERP serves as a shared database to all the parts of an organization. At its core, this means finances, including the general ledger (GL), accounts payable, accounts receivable, payroll and financial reporting.
17.2. ERP also extends to inventory management, order management, supply chain management and data related to services organizations.
17.3. ERP touches on procurement, production, distribution and fulfillment as well.
17.4. Some ERP systems also offer Human Resources Management Systems (HRMS), CRM and ecommerce.
18. Proof of concept
18.1. Proof of concepts or proof of values.
18.2. They take different forms. One day workshop or two months where you get them set up. Test cases are sometimes run for the clients.
18.3. A proof of concept (POC) is a demonstration of a product, service or solution in a sales context. A POC should demonstrate that the product or concept will fulfill customer requirements while also providing a compelling business case for adoption.
19. contact centre,
19.1. Polite term for call centre
20. Proof of concepts or proof of values.
21. Human Resources Management Systems (HRMS)
22. They take different forms. One day workshop or two months where you get them set up. Test cases are sometimes run for the clients.
