1. all team
1.1. Receive ADMIN Shift
1.1.1. Technician's location
1.1.2. Jobs same day updates
1.1.3. Jobs next day (2nd -1st jobs, warranties)
1.1.4. Wsapp, Ringcentral, Email, Bark
1.2. Manage All LEADs and Register all CALLS
1.2.1. All Inbound Calls
1.2.2. Leads from APP
1.2.3. Bark and Follow up Bark
1.2.4. Checkatrade
1.2.5. GoogleMyBusiness
1.2.6. New Whatsapp
1.2.7. Corporative email or Gmail
1.3. new customers add
1.3.1. to agenda
1.3.2. app
1.3.2.1. calendar
1.3.3. preparation + Confirm address
1.3.3.1. confirmation
1.3.4. is him from before?
1.4. Inspections Back UP
1.5. update app all jobs
1.6. check
1.6.1. technicians
1.6.1.1. in/out
1.6.1.1.1. call technicians
1.6.1.2. jobs of the day/ Rota
1.6.1.2.1. 1st inspections
1.6.1.2.2. 2nd jobs/warrant/others
1.6.2. new leads = less than 5 min
1.6.2.1. app huntsman
1.6.2.1.1. bark
1.6.2.1.2. corporative email
1.6.2.1.3. whatsapp / leads app
1.6.2.1.4. facebook mesages
1.6.2.1.5. google / g.my business
1.6.2.1.6. Checkatrade
1.6.3. x2 email
1.6.3.1. when you start
1.6.3.2. when you finish
1.7. help technicians
1.7.1. invoices
1.7.2. Payments
1.7.3. speack with clients
1.7.4. bookings on time
1.7.5. Do he need other job?
1.7.6. Prepare email for technician
1.7.6.1. Inspection Report
1.7.6.2. Tenanth to landlord
1.7.6.3. owner to previouse owner
1.7.6.4. tenanth to concil
1.7.6.5. when need access to neighbours property
1.7.6.6. Tenants to landlord Bedbugs.
1.8. 1st jobs
1.9. client conversation/ not finalized
1.9.1. Always answer whatsapp to customers
1.9.2. Always answer emails
1.9.3. Always calling back all missed calls
1.10. everyone do but 1 is encharge
1.10.1. Email to Bark+ insp back up + regist all leads
1.10.1.1. #0 everyone ask for refound.
1.10.1.2. #1 everyone add card to follow up trello.
1.10.1.3. #2 tell Paula.
1.10.2. Warranties
1.10.2.1. answer from clie
1.10.2.2. answer from tech
1.10.2.3. trello warranties - app - update
1.10.3. update app+call miss payment
1.10.4. Booking 2nd jobs/warranties/contratcs
1.11. Call miss payments
1.12. 2nd line
1.12.1. check / all leads / follow up Bark
1.12.2. attend calls
1.12.3. refordce miss payments
2. Camila
2.1. Clients Complain
2.1.1. add to trello task Sofia
2.1.2. investigate customer
2.1.3. prepair response
2.1.4. check response with jony
2.1.5. send response
2.1.6. follow up to resolve until he delete the bad review
2.2. Warranties
2.2.1. answers
2.2.1.1. client
2.2.1.2. tech
2.2.2. app - update
3. Fran - No admin
3.1. social media adv/pict
3.1.1. Google
3.1.2. Checkatrade
3.1.3. yell
3.1.4. bark
3.1.5. instagram
3.1.6. linkedin
3.1.7. Romaniian webs
3.2. stock management
3.2.1. Shops
3.2.1.1. tiptrans
3.2.1.2. Fourteenacre
3.2.1.2.1. Fourteenacre | Home
3.2.1.3. picclick.co.uk
3.2.1.4. pricespy
3.2.1.5. BushWear
3.2.1.6. pestfix
3.2.1.7. vistaprint
3.2.1.8. amazon
3.2.1.9. 1 env
3.2.1.10. nexles
3.2.1.11. alibaba
3.2.1.12. ebay
3.2.1.13. screwfix
3.2.1.14. roofingsuperstore
3.2.2. technicians
3.2.2.1. materials
3.2.2.2. tools
3.3. design/editor
3.3.1. videos
3.3.2. fotos
3.4. Meeting jony
3.4.1. Feedback Anna
3.4.2. new sim
3.4.3. report weekley
4. Anna
4.1. help when we need
5. M.Paula
5.1. Booking 2nd J.
5.2. BARK
5.2.1. #0 everyone ask for refound
5.2.2. #1 everyone add card to flollow up trello
5.2.3. #2 everyone tell Paula
5.2.4. #3 Paula check status
5.2.5. #4 iupdated follow up trello
5.2.5.1. INSIT TO ASK REFOUND
5.2.6. #5 move card refounded or not
5.2.6.1. NON REFOUNDED
5.2.7. #6 report every 2 weeks
5.2.7.1. exel document
5.2.8. #7 search strategy with jony
5.2.9. For Elsi to check
6. Rebecca
6.1. Cancellations Follow up
6.1.1. For Elsi to check
7. Genessis
7.1. Checkatrade
7.1.1. For Elsi to check
8. Marinela
8.1. reward and empower
8.2. organise meetings
8.2.1. Technicieni
8.2.1.1. every 2 monday
8.2.1.2. Good and bad news
8.2.1.3. Improvements
8.2.1.4. Tasks
8.2.1.5. check standard meeting list
8.2.2. Selles
8.2.2.1. every Wednesday
8.2.2.2. Strategies
8.2.2.3. non coverted
8.2.2.4. Good selles examples
8.2.2.5. check conversion statistic from Aleja
8.2.3. Liders
8.2.3.1. improvements betwen departaments
8.2.3.2. minimum 1/ month
8.3. All Company Documents
8.3.1. insurance
8.3.2. cars
8.3.3. licences
8.3.4. Bank
8.3.5. Payslips
8.4. weekley Rota
8.5. Payments
8.5.1. daily payments alej
8.5.2. non paid jobs
8.6. Follow up Quotations
8.6.1. Follow up Quotations
8.6.1.1. new group whatap
8.6.1.2. trello
8.6.2. whatap
8.6.3. trello
8.7. Learning
9. Alejandra
9.1. Supp Elsi Salaries calcul
9.1.1. in-out overtime
9.1.2. bonuses
9.1.3. comission
9.2. Squirrels cages
9.2.1. how many we have
9.2.2. where they are
9.2.2.1. technicieni
9.2.2.2. clients
9.3. All statistics
9.3.1. weekley report
9.3.1.1. technicos
9.3.1.1.1. selles convertion
9.3.1.2. admins
9.3.1.2.1. booking conversion
9.3.1.2.2. booking sources
9.3.2. monthley report
9.4. payments
9.4.1. cash
9.4.2. diary incomes check
10. Elsi
10.1. Daily SALES report
10.2. Check all leads
10.3. Monthley incomes/ Expences
10.3.1. statistici
10.3.1.1. Punto equlibrio
10.3.1.2. expences mkt
10.3.1.2.1. google
10.3.1.2.2. facebook
10.3.1.2.3. bark
10.3.1.3. Embudo prospectos
10.4. help booking 2nd jobs
10.5. meetings
10.5.1. admins
10.5.1.1. monday to thursday
10.5.1.2. Good and bad news
10.5.1.3. Tasks
10.5.1.3.1. admin Grup
10.5.1.4. strategies / Improvements
10.5.2. Liders
10.5.2.1. improvements betwen departaments
10.5.2.2. Friday
10.5.3. Comite de direccion
10.6. Salaries calcul
10.6.1. add payslips
10.6.2. GET info from Alej
10.6.2.1. comission
10.6.2.2. bonuses
10.6.2.3. overtime
10.6.3. Pay everyone
10.7. weekley rota
10.8. Learning
10.9. All Company Documents
10.9.1. insurance
10.9.2. cars
10.9.3. licences
10.9.4. Bank
10.9.5. Payslips
10.9.6. Gov
10.10. teach new admins
10.11. register new employers
10.11.1. email
10.11.2. all company accounts
10.11.2.1. parking
10.11.2.2. electricity
10.11.2.3. other?
10.11.3. salary info
10.11.4. regist with Accountant
10.11.5. car info and docum
10.11.6. materials/ equipment info
10.11.7. Deposit
10.11.8. ids/licences/ trainings
11. Sofia
11.1. Teach English
11.1.1. check all metodology
11.1.2. All technicians meeting
11.2. MKT
11.2.1. Pedro is Lider
11.2.2. BtoB contracts
11.2.2.1. sites
11.2.2.1.1. con.calcul
11.2.2.1.2. find a tender
11.2.2.1.3. bpca
11.3. Feedbacks
11.3.1. ask Tech. every day
11.3.2. Each techTarghet
11.3.3. use pictures for MKT
11.3.4. weekley report
11.3.5. check all our webs and replay
11.3.5.1. webs
11.3.5.1.1. google
11.3.5.1.2. bark
11.3.5.1.3. yell
11.3.5.1.4. check a trade
11.3.5.2. replay
11.3.5.2.1. Positive
11.3.5.2.2. Negative
11.4. Technicins Points
11.4.1. video 5
11.4.2. Picture with customer 2
11.4.3. feedback 2
11.4.4. 50 points/month = premio
11.5. contracts
11.5.1. Folder
11.6. Help Camila with complains
11.7. Call Monitoring - Qualifications
11.7.1. For Elsi to check