CSxM

Enjoying the new MindMeister? Now you’ve had a chance to get to grips with our updated map editor, it’s time to meet some of the brand-new features that can transform your mind maps and set your creativity free.

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CSxM par Mind Map: CSxM

1. New Customer

1.1. Commercial - Presales

1.1.1. Billing Quote

1.1.1.1. Client Signature

1.2. Build Phase

1.2.1. Project Manager nominated

1.2.1.1. Assign Webex Expert and CSxM

1.2.1.1.1. Configuration on Control Hub

1.3. Run

1.3.1. CSxM: Welcome Call

1.3.1.1. Helpdesk support in case of incident

2. Report

2.1. Standard

2.1.1. Quarterly

2.1.1.1. Via email + Point avec le client

2.2. Premium

2.2.1. Monthly

2.2.1.1. Via email + Point avec le client

3. WebEx Offers

3.1. Meeting and Messaging (M&M)

3.2. Calling (WxC)

3.3. Webex Suite

3.4. Contact Center (WxCC)

3.5. Webex Customer Experience Essentials (CCX)

3.6. Workplace Together Essentials (WTE)

4. Roadmap

4.1. Standard

4.1.1. Quarterly

4.2. Premium

4.2.1. Monthly

5. Obiz

5.1. Monthy Presentation

5.1.1. Knowledge Sharing

5.1.2. What's New

6. Overage

6.1. Health Check

6.2. Via monthly/quarterly report

7. Change Management

7.1. Token

8. Lab Testing

8.1. Test on our lab on different scenarios

9. Marketing

9.1. Presales contact the customer

9.1.1. Presentation of the offer with all its benefits to customer along with the Account Manager

9.1.1.1. Customer accept the offer and sign with Orange

9.1.1.1.1. Assign project to Project Manager

10. Project Manager

10.1. Kickoff Meeting with customer - Reunion de lancement Interne (RLI)

10.2. Kickoff Project Meeting - Reunion de Lancement Project Client (RLPC)

10.3. Follow up with build team and Webex Expert

10.4. Closure meeting - Reunion de cloture (pour terminer avec la phase build)

11. Provisioning/Build

11.1. Get to know customer's demand - Comprendre le besoin du client

11.2. Licence Activation

11.3. Control Hub Configuration

11.4. Sites/location migration

11.5. Follow up meeting with project manager and build team

12. Roles and Responsibilities

13. Outils

13.1. Control Hub

13.2. Success Portal

13.3. WTW Portal

13.4. Cisco Commerce

13.5. Project Tracker Build

13.6. Assignment List

13.7. Webex Help Center

13.8. Webex Admin Help

13.9. Webex Help - Report

13.10. ECE Portal

13.10.1. Config on PRISCA to add WTW Services

13.10.1.1. Design admin and they receive an email to confirm access

13.11. Maintenance Schedule

13.12. Webex Academy

14. Teams and Interactions

15. Digital Coach

15.1. Ryan & Vinnce

15.1.1. Provide trainings to customer as per their demand

16. Support

16.1. Ticket creation by customer to report issue or to request information

16.1.1. Tel: +33 1 70 48 04 64

16.1.2. Email: [email protected]

16.2. Incident management till its resolution

16.2.1. Priorite(P1, P2, P3, P4)

16.3. Ticket Closure

16.4. CSXM

16.4.1. Email: [email protected]