Q2 KM Initiatives
por Suzanne Sinclair
1. Inventory & Prioritization
1.1. Systems Inventory
1.2. Article Inventory
1.3. Knowledge Gaps in Inventory
1.4. How to create an Article for KaaS
1.4.1. How to create meaningful articles
1.4.2. E.G., windows recorder, videos, PPTs, Instructions, Tips&Tricks
1.5. MILESTONE: 1.2 Inventory and prioritize knowledge topics for focus
2. KaaS Launch
2.1. End-state vision (1.2 & 1.4 dependencies)
2.2. Internal launch plan and communications
2.3. MILESTONE: 1.5 Launch and enable internal and external teams on KM
3. Define the KaaS process
3.1. Identify reporting
3.1.1. Prototype reports
3.1.2. SLT review
3.2. Design KaaS process
3.2.1. Feedback & updates
3.2.2. SLT Review
3.3. Design KaaS Submission form
3.3.1. Feedback & updates
3.3.2. SLT review
3.4. Identify roles and terms
3.4.1. Define terminology
3.5. Test: Successfully run 2 articles thru finalized Kaas process
3.6. MILESTONE: 1.1 Mobilize KM organization, roles, measurement, and process
3.7. MILESTONE: 1.3 Complete the KM process for 2 knowledge areas
4. Tools to support the KaaS process
4.1. System Option Matrix
4.1.1. identified systems
4.1.2. Strengths / Weaknesses
4.1.3. Access & Costs
4.2. Prototype KaaS process & KaaS submission form
4.2.1. Obtain resource
4.2.2. Update & build
4.2.3. Test prototype
4.2.4. SLT Review
4.3. Back up system identified & prototyped
4.3.1. Obtain resource
4.3.2. Update & build
4.3.3. Test prototype
4.3.4. Determine need & SLT review