1. cloud computing
1.1. provide current and relevant information to suppliers, and even customers, regarding availability of our products
1.1.1. improves efficiency and thus decreases costs
1.2. inventory control: sharing points of sales with suppliers, which predicts future sales
2. Group 311
2.1. CRM
2.1.1. strengths
2.1.1.1. customer database
2.1.1.1.1. gathering information on our cutomers and their past activities regarding their preferences, purchases
2.1.1.2. points card
2.1.1.2.1. behaviour prediction: tracks what customers are purchasing, along with their demographic - helping decide what is being purchased helps decide what is in high demand, and what needs to be supplied
2.1.1.3. sales force automation (SFA)
2.1.1.3.1. automates the tasks performed by sales people: tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that may be needed
2.1.1.3.2. helps maintain customer relationship; also ensures that sales efforts are not duplicated
2.1.1.4. cloud computing
2.1.1.4.1. improves efficiency by having all information in one database
2.1.1.4.2. New node
2.1.2. weakness
2.1.2.1. hard to keep up-to-date information
2.1.2.2. has some security concerns o protecting customer information
3. Identify a specific information technology for supporting your company's core business operations (not TPS, MIS, etc.). What are the strengths and weaknesses of this technology?
4. Group 312
4.1. Customer Interface Management.
4.1.1. Provides information to business about the type of customer (be it expectations or requirements) and information about business to customers (products/services offered)
4.1.2. Good to maintain constant management of customer-business relationship to keep customers up-to-date with scheduling, staffing, payments... etc
4.1.3. Makes it easier to identify problems
4.2. CRM
4.2.1. customer data
4.2.1.1. past/current/new customer info
4.2.1.1.1. personal info (mailing address, costs/dates of past moves) can be used to repeat customers
4.2.2. Strengths
4.2.2.1. Minimizes costs, maximizes efficiency
4.2.2.1.1. New node
4.2.2.2. Good to increase customer awareness
4.2.3. Weaknesses
4.2.3.1. A lot of work to keep up to date.
4.2.3.2. Hard to ensure security of customer data
4.2.3.3. Can be difficult to understand all the complex data without a trained user.
5. Group 314
5.1. Analytical CRM
5.1.1. Sugar CRM for Cloud/Social CRM
5.1.1.1. Strengths: This tool allows Database Integration and Management which allows us to either update our database externally or manage it through the tool. It also manages all Social Media/Network involvement through one system which allows us to filter out or mine for data through modified applications. SugarCRM although Open source allows for an Enterprise option which includes a variety of tools which can be used to modify the interface itself and the programming; meaning we can make our own applications for our system, linking it to external data sources.. Through SugarCRM we can basically browse through client profiles from our basic company profile database and social interaction/media/network database combined, meaning we gain more information at an efficient rate. Not to mention this gives us the ability to use Sugar CRM for Analytical purposes, for instance to figure out % of clients a high risk/high yield or low risk/standard returns, giving us a better means to deliver user specific messages. Being open source and adaptable to different types of CRM and different modes of application use [PC/Mac/Mobile through iPhone or Android], we are able to manage costs by using a system tool that is versatile. Also, we will be integrating this system with the tools below so we can use them to not only show calculations to clients, but to use these tools to the specific needs of each client.
5.1.1.2. Weakness: This type of management is very technology reliant, meaning if for some reason there is a major hardware problem the firm would end up working at snail pace compared to having the tools available to us. SugarCRM is Open Source, meaning other companies can use it AND edit it as well. However, this can be countered by a strength we posted which is we can tailor it to our firm's advantage, because we have the database management tools that we need in place; we just need to integrate.
5.2. Financial Tools
5.2.1. Model ETF Portfolios
5.2.1.1. A smarter, cheaper, more efficient way for investors to build wealth
5.2.1.2. it allows people to invest with minimal risk because the model plots out what investors should invest during a particular time in the economy.
5.2.1.3. helps the company map out to customers which EFTs are effective during a bear or bull market, which in turn will decrease risk since ETFs by nature hold a smaller risk level than stocks
5.2.2. Stock Screener
5.2.2.1. Strengths - Allows us to have a exclusive look at how a market is doing and which investments are doing well and stable
6. Group 315
6.1. RFID tag
6.1.1. Strengths
6.1.1.1. Identify patients quickly and efficiently
6.1.1.2. Allows clinic to know how many patients are in the clinic at one time
6.1.1.3. Both staff and patients in the clinic can be tracked
6.1.1.3.1. If doctor is needed immediately receptionist can track where each doctor is and from that determine whether they are available
6.1.1.4. Know where equipment is when needed
6.1.1.5. Track number of doctors scheduled to work and number of patients requesting a visit - match supply and demand
6.1.2. Weaknesses
6.1.2.1. Useless once damaged
6.1.2.2. Doesn't neccessarily enhance customer relationship simply a tool to keep track of people and equipment
6.2. ID Card
6.2.1. Strengths
6.2.1.1. Allows receptionist to quickly pull up patient information which links to any updates in their condition
6.2.1.2. Easily update and monitor progress of patient, keeping detailed notes accessible to doctors and therapists within the clinic
6.2.1.3. Doctors can use the ID card to pull up patient information in clinic rooms rather than leaving to go get a paper file
6.2.1.4. Arrange appointments by referencing scheduled doctors each day and set constraints on available sessions
6.2.2. Weaknesses
6.2.2.1. If lost someone could find it and have access to patient profiles
6.2.2.2. Need to have another way to access patient information so that if they forget their card or lose it there profile can still be accessed - ask security questions
6.3. Wireless Technology
6.3.1. Make clinic paperless
6.3.1.1. Strengths
6.3.1.1.1. Information accessed easily and efficiently
6.3.1.1.2. Patient information can be pulled up anywhere in the clinic
6.3.1.1.3. Removes risk of misplacing or ruining patient files and important paper documents
6.3.1.2. Weaknesses
6.3.1.2.1. Privacy issues - System would have to be extremely secure so that it is unable to be hacked
6.3.1.2.2. Bug in the software or system failure would result in the clinic having to shut down operations
7. Group 316
7.1. CRM
7.1.1. Our company offers a differentiated service that customers value, if we do not receive feedback about whether they value this service or not then we are just wasting our money
7.1.2. Inbound touchpoints
7.1.2.1. web surveys
7.1.2.2. email
7.1.3. Outbound touchpoints
7.1.3.1. direct mail to residents of Vancouver
7.1.4. Strengths: will inform us if our company is on the right track with a differentiated product or should switch to a lower cost model to attract customers, find out what service is more popular (storage, moving or junk removal) and increase pricing
7.1.5. Weaknesses: costs, most people don't respond to surveys unless there's an incentive, small company that has a limited customer base to draw assumptions from
7.1.6. Customer data
7.1.6.1. organizes customers based on age
7.1.6.1.1. targeting seniors
7.1.6.2. most popular services
7.1.6.2.1. Junk removal
7.1.6.2.2. Storage
7.1.6.2.3. Moving
7.2. Ecommerce (website)
7.2.1. can offer an online booking service
7.2.1.1. shows available days and lets you choose a specific mover
7.2.1.2. Can pay online (Paypal)
7.2.2. Strengths: could attract a new market
7.2.3. Weaknesses: will our target market use it? (55+ Vancouverites)
7.3. Cloud computing
7.3.1. Store and process data
7.3.1.1. Strength:Easy to view trends and weak areas, can get rid of paper system (which is currently inefficient)
7.3.1.2. Weakness: as a small start up company will we have that much information that we will need this software?
7.4. Cellphones
7.4.1. Strengths: more efficient than landlines, allows customer to book whenever when the manger is wherever (whether helping move or in the office), allows truck drivers to keep in contact with the office on their progress (especially if we don't use GPS it is a cheaper alternative)
7.4.1.1. Could get good deal on a business or group plan
7.4.2. Weaknesses: employees could abuse service
7.5. GPS System
7.5.1. Can track movers
7.5.1.1. See if they are on track
7.5.1.2. Able to see if they are using the car for moving or unproductive reasons and costing the company money
7.5.2. Can inform customers what stage their move is in
7.5.3. Strengths: provides accurate information to customers and cuts down on inefficient movers
7.5.4. Weaknesses: will be costly to outfit entire fleet, customers might not value the benefit or knowing what stage their move is in
8. Group 317
8.1. Cloud Computing
8.1.1. We can use this technology to store and process our database.
8.1.1.1. Strengths: Have a single database being shared by all offices across Canada, constant flow of information
8.1.1.2. Weaknesses: Will need back-up system, loss of control to another party, security issue
8.2. Knowledge management system
8.2.1. Can be used to locate workers within specific skills required by the employer
8.2.2. City Workforce can provide blogs services to the job candidates, letting those people blog about their work experience, strength, skills etc...and then use social networks (those blogs) to make knowledge network analysis
8.2.2.1. Weakness: the cost for rent or own the servers for blog service will increase the cost of our service. When City Workforce decide to use lower price strategy to compete with other giant staffing agents, blog service may not be a good choice.
8.2.2.2. Strengths: Able to find out the unique strength of that candidate and narrow the range of candidates more efficiently and quicker.
8.3. Analytic CRM
8.3.1. Can provide customer segmentation groupings based on different workers (students, immigrants, women and other). Also segmenting based on industry (tourism, constriction, retail, office and administration)
8.3.2. Can be used to analyze which segments are most profitable
8.3.3. Can help us to predict the lifetime that worker or employer will continue to use our services. How can we continue to provide for them after the effects of the recession dampen.
8.4. Recommendation Agents
8.4.1. Can be used to help employers to find workers looking for a job that match their requirements and vice versa
8.4.2. If a worker applies for one job, the recommendation agent can recommend 2-3 other potential jobs that they can apply for, based on other people also applying for the same jobs, as well as the similarity of the job posting to the one applied for initially.
8.4.2.1. Weaknesses: May not want recommendations, may only need to find one position to fill position and don't need multiple workers and vice versa
8.4.2.2. Strengths: Allows for the exposure of didn't employers/workers that may have not been seen before by the person hiring/looking for a job.
8.4.3. "You may be interested in these jobs." A recording of what job posts workers are viewing and applying for and make recommendations based on that.- automatic recommendations
9. Group 318
9.1. Operational
9.1.1. Supply Inventory
9.1.1.1. Medical supplies can be managed by using bar codes and bar code readers
9.1.1.1.1. Strenghts
9.1.1.1.2. Weaknesses
9.1.2. Speech to text
9.1.2.1. Allows physicians to record appointment transcripts and articulate ideas quicker than writing them out
9.1.2.1.1. Strengths
9.1.2.1.2. Weaknesses
9.1.3. Written recognition
9.1.3.1. Strength
9.1.3.1.1. Allows less computer literate staff to "write" digital charts
9.1.3.1.2. Some people can write quicker than typing
9.1.3.2. Weaknesses
9.1.3.2.1. not all handwriting may be recognized
9.1.3.2.2. many people may prefer to type
9.1.4. Security of confidential information
9.1.4.1. Biometric Scanners
9.1.4.1.1. Restricts access of information to qualified individuals e.g. only physicians would see unrestricted patient records (used to sign in on computer systems)
9.1.5. Security of rooms and suplies
9.1.5.1. HID Key Cards
9.1.5.1.1. HID Key Cards can restrict access to medical supplies, computer systems and patient rooms to qualified staff members
9.2. Jonokemed
9.2.1. Strength
9.2.1.1. facility and booking management
9.2.1.1.1. allows patients to book online
9.2.2. weaknesses
9.2.2.1. Does not allow communiation between our clinic and other units within our network.
10. Group 320
10.1. RFID Tags
10.1.1. Track shipments in bulk. Not individual items. Allows to track expiration date and inventory amounts
10.1.2. Disadvantages
10.1.2.1. Costly to implement and cannot be used to track individual goods. Must purchase large supply and bulk
10.2. Recommendation Agents
10.2.1. Using data mining to find trends, and cross-selling opportunities. Allows us to create personalized deals and discounts.
10.2.2. Disadvantages
10.2.2.1. if raw data is inaccurate, it will produce the wrong trends and models
10.3. In-store computer terminals and smartphone app
10.3.1. Can be used to scan products to give prices Can be used to help locate certain items Can be used to recommend complementary goods and potential recipes Can provide health information and nutritional guide
10.3.2. Disadvantages
10.3.2.1. People who are not tech savvy People who do have smartphones Initial advertising and get people to download the app
10.4. E-Commerce
10.4.1. Online Catalogue will be available to online subscribers Website will include receipt database, news on organic food, private forum to discuss tasty recipes and news related to organic food/environment
10.4.2. Disadvantages
10.4.2.1. People who are not tech savvy and non-subscribers would not have access to this service
10.4.2.2. Some people are nervous about purchasing goods online and are skeptical about sharing information online
10.5. New node
11. Group 319
11.1. ERP which it integrate our accounting hr sales and finance departments. it will allow all divisions across Canada to work with the same system .
11.1.1. Strengths system in the cloud (we have mostly online data base) processing in the cloud! => if our physical data crashes we have a back up working 24/7 in the cloud.
11.1.2. Weaknesses Ownership and privacy; information is on the internet and therefore accessible to others.
11.2. KM (knowledge) and CM (content mgmt) For the knowledge mgmt part we will use it to assess expertise (and keep track of feedback from clients)
11.2.1. Use knowledge management system as a search engine to find valuable information on our clients and work environment; such as the client which has been the most successful in his / her job positions.
11.2.2. Content management will ensure the consistency of our system; keeping employee profiles up to date with previous work history and future job interests.
12. Group 303: VanRealty
12.1. Main supporting technology: WEBSITE
12.1.1. WEAKNESSES: -Competitors can view and imitate layout/interface easily(too generic) -maintainance costs
12.1.2. STRENGTHS: -Allows promotion -Gives visual 3D interface of property being sold -Easy to find (by googling) -allows application and ":linking" to social media (eg: facebook, linkedin) -> increases marketing and promotion
12.2. Main supporting technology 2: MOBILE APPLICATION
12.2.1. WEAKNESSES: -Costs: set up/implementation costs and management -Security: how much shared client data is 'safe'? Can it be leaked/attacked?
12.2.2. STRENGTHS: -Allows instant and quick mobile access for customers to access: (1) regularly updated property listings, (2) direct 'chatting' features and direct interaction with office admins for queries and questions -Allows CRM application: extraction of customer data such as preferred properties and personal info (age, job, location, etc) -Allows to capture their interest so we may contact them due to 'technological innovative ease' quality.
13. Keep track of moving orders, vehicles, and packages
14. Group 301
14.1. RFID Tags
14.1.1. Tags can be attached to each of the packages we are transporting
14.1.2. Can make sure all packages are on the vehicle (or off the vehicle when delvering to customer's home) It also enhances secuirity since all packages are kept track and accounted for
14.1.3. Can complicate procedures, since all boxes need to be tagged
14.1.4. Additional software and training might be required to support RFID tags
14.2. GPS Systems
14.2.1. Allows company and customers to keep track of the progress of the move
14.2.1.1. Strength: Eliminate customers' concern of property safety because we have records of all the moving progress.
14.2.2. Helps movers to find the best route to a destination, saving costs and time
14.2.2.1. Weakness: Can be costly to implement, especially if we want to show the progress of the move to the customers as well
14.3. Technology Requirements
14.3.1. Manage customer information and their demands/personal data and type of move they want (full or flexible services)
14.3.2. Information systems that helps us pair right employees to the right customers depending on the ethnicity and expertise of the employee
14.3.3. Assist employees to make accurate price estimates
14.4. Knowledge Management System
14.4.1. Allows our company to match our employees with the prefered spoken language of our customer using expertise locators
14.4.1.1. Weakness: The IS can be used as a reference of past success and failure, but as a start-up company, we would not benefit much from it.
14.4.1.2. Strength: Facilitates the personalization process
14.5. ERP System
14.5.1. Similar to: www.drmover.com
14.5.2. Manages customer information
14.5.3. Improves accuracy and speed of making price estimates for different type of services (full services or flexible moving service)
14.5.4. System may include mobile application for employees to use on the go - keep track of customer data on their phone
14.5.5. May be expensive to implement and train employees to use
15. Group 302
15.1. CRM
15.1.1. Operational CRM
15.1.1.1. Web based self service
15.1.1.1.1. PRO: Helping consumers track their order as we are implementing a delivery system online; maximizes consumer efficiency
15.1.2. Analytical CRM
15.1.2.1. Personalization
15.1.2.1.1. Able to narrow down who our dominant consumers are
15.1.2.1.2. Having a personalized technology system will help contribute to the development of our company as we aim to provide a unique shopping experience for consumers. Our main focus as of this point is developing our relationship with consumers
15.1.2.1.3. Gain customer information
15.1.2.2. Helps us predict demand, which is a significant advantage because online delivery systems must be fast and efficient
15.2. CON: expensive; limitation for our company as we are a relativley small grocery store
15.2.1. annual updates which adds to maintenance costs
15.2.2. Security problems
15.2.3. Since it's a new system and a new way of running the company, employees must understand how to use and the training costs can be potentially high; limitation to a small firm like ours
15.2.4. Poor usability; hard to implement it properly in the short run as it is difficult interference
15.3. Cloud computing
15.3.1. Having our entire business operations in one database
15.3.1.1. Strength: very efficient and low on costs
15.3.1.2. efficient for our supply chain management; having suppliers and regional offices be able to communicate with each other properly and hold all informations (e.g. orders) in one database/system
16. Group 305: VanRealty
16.1. CRM
16.1.1. virtual design software
16.1.1.1. strength:
16.1.1.1.1. convenience of viewing the house ahead of time for the customers
16.1.1.1.2. cuts costs for relators during open houses
16.1.1.1.3. personalizes experiences with the customer (feels more hands on)
16.1.1.1.4. personalizes experiences with the customer (feels more hands on)
16.1.1.2. weaknesses:
16.1.1.2.1. must keep up to date with new virtual design options
16.1.1.2.2. privacy issues: not everyone will want to put their home out to the public
16.1.1.2.3. may not be cost effective
16.1.1.2.4. competition with firms already using similar technology
17. Group 307 VanRealty
17.1. CC (Cloud Computing)
17.1.1. Benefit
17.1.1.1. Entire business platform accessible anywhere, anytime on any device
17.1.1.2. Real-time analytics
17.1.1.3. Entirely customizable
17.1.1.4. Relatively cheaper IT costs
17.1.1.4.1. Pay incrementally
17.1.2. Cons
17.1.2.1. Copyright flaws (who owns what once it's uploaded)
17.1.2.2. Having to migrate all existing OS/IS's to cloud computing
17.1.2.2.1. Although relatively simple and easy
17.2. Application
17.2.1. MLS (Multiple Listing Service)
17.2.1.1. Benefits
17.2.1.1.1. Allows customers to access our supple of houses online as if they were browsing clothes
17.2.1.1.2. Chatter
17.2.1.1.3. PD (Product Determination)
17.2.1.2. Cons
17.2.1.2.1. Having to be always updated
17.2.1.2.2. Having to know what to hide from the customer
18. Group 306 - City Workforce
18.1. Payroll System (for our own employees)
18.1.1. Pro: Efficiency, pay/get paid on a regular and consistent basis
18.1.1.1. takes the pressure off of management (do not need as much manpower focused on payroll + easy distribution)
18.1.1.1.1. can spend time, resources (paper) and energy in other areas to benefit the company
18.1.2. Con: need added security as pay information is highly personal
18.1.3. Con: if it breaks down you loose all the payroll information
18.1.4. Pro: More accuracy, not recorded on just paper
18.2. integrated talent generation technology
18.2.1. automatically adds new job boards as you search, so data base can grow
18.2.2. cons: help and resources from this technology are not as readily available
18.2.3. cons: need to figure out a way to protect customer information, need to figure out legal and personal boundaries
18.2.4. pro: quick single job search across internet
18.3. Database/Data warehouse
18.3.1. Cons: information will be stored externally could have ownership problems...
18.3.2. Pro: keeps all the files of existing customers to build a better relationship/portfolio with them
18.4. security system
18.4.1. pro: to ensure our website/data base is protected to minimize hacking and loss of data accidentally
18.4.2. cons: usually pretty expensive and difficult to maintain (with all the updates and train people how to use the system)
18.5. Paypal (to charge customers)
18.5.1. Efficiency for customers, saves them time of mailing in a cheque or forcing them to trust using their credit card online
18.6. internal employee comunication system(i.e. sharepoint
18.6.1. pro: able to share information organization-wide
18.6.1.1. broadcast information to employees(in case of crisis)
18.6.1.2. employee engagement
18.6.2. cons:
18.6.2.1. assuming employees used this system regularly
18.6.2.2. confidential information leakage
19. Group 309 - MoveIT
19.1. ERP
19.1.1. used to link our human resources and operations
19.1.1.1. link our employees + skills to trucks and scheduling
19.2. GPS system
19.2.1. for tracking trucks, and determining routes
19.2.1.1. weaknesses: costly, will not meet all our travelling needs (road conditions)
19.2.1.2. strengths: easy to use, quick information, easy to obtain
19.3. Wintac
19.3.1. Track jobs and trucks (built in link to GPS)
19.3.2. S: Automatically assign optimal person based on job location
19.3.3. W: only 5 years of technical service
19.3.3.1. Run out of updates after five years; have to repurchase and implement every five years - doesn't allow for long term growth
19.4. DATS
19.4.1. Personnel Management Task Management Learning Management System News & Articles
19.4.1.1. weaknesses: one person must administer
19.4.2. for employees (easy to understand)
19.4.3. Hazard Reports Close Call & Incident Investigations Safety Observations Contact Relationship Manager
19.5. KMS
19.5.1. used to order/rank our employees based on specialized moving skills (i.e. certifications for extraordinary items)
20. Group 308 Good Foods
20.1. RFID Tags
20.1.1. Benefits Reduce inventory inaccuracies Improve forecasting & planning Especially perishable items Reduce warehouse costs Reduce out-of-stock conditions Reduce labour costs Technology exists Has already been used by many other companies
20.1.1.1. Common concerns of RFID Privacy Durability Is it even worth it for our model?
20.1.1.1.1. Reasonable cost* Tags $0.14 each Reader $1,245 Start- up costs approx $3,000 Easy to use Parallel conversion, insourcing http://www.rfidjournal.com/faq/20
20.2. Communications
20.2.1. Reach out to further away customers Our e-mails are a channel of communication, to reach out to customers when they are not within close proximity of our stores.We can use the appropriate technology to target the appropriate group, such as the younger crowd we can use social media but to the elder crowd we can focus more on emails or other technologies
20.2.2. Cloud Computing
20.2.2.1. Weaknesses would include ensuring that our information is protected, and hidden from our competitors or other companies who may be interested in entering the market. If they enter this will decrease residual demand for us, which could lead to decreased sales and profits
20.2.3. Social Media(Knowledge Management)
20.2.3.1. Accessible, high visibility, relatively cheap Fulfills business requirements Feasibility Implementation Direct conversion with both regular customers and customers who do not visit our store
20.2.3.2. Potential of communicating with other stores to try and create a software architecture which uses the same technology to provide similar services. Requires collaboration, but also potential conflict of interest as we will be sharing services, but maybe we can only focus on what is common to all organizations
20.2.3.3. Concerns include privacy issues, customers may not think it is 'cool' to talk to a company. We should focus on integrating into already ongoing conversations about our store,
20.2.3.4. Always cheaper to retain an old customer than to get a new one http://knowledge.wharton.upenn.edu/article.cfm?articleid=203
20.2.4. Suppliers
20.2.4.1. Vital to communicate between the suppliers and the store. Could be used alongside RFID tags, so we know where our new inventory is at the current location and how to update it
20.3. E-Commerce
20.3.1. Allowing personalization so people who may have purchased groceries will receive an email regarding the recipes they could use and other recipes which would use other groceries which they havent purchased. This is linked to recommendation agents who will be given updated information on customer trends and can then supply recipes for their current groceries which they bought and other groceries which they may potentially buy in the future
20.4. Enterprise Resource Planning
20.4.1. That single item sales will inform a wide variety of sources of that sales, so it can update itself such as the inventory management, billing. This can be used alongside a TPS system, to gather data and convert it to information (through other systems) to allow for decision making.
20.5. Forecast demand:
20.5.1. in order to reduce cost and have an efficient just in time inventory system, it is essential to predict/forecast demand. Through the use of regression analysis from excel we can determine the demand function of our business and hence by just filling in the variables into the function we will have a rough idea of future demand.
21. Group 310 - City Workforce
21.1. Cloud Computing
21.1.1. To make all employee supply and employer demand data accessible to all regional offices
21.1.1.1. Strengths
21.1.1.1.1. Creates a decentralized network.
21.1.1.1.2. all of the data is accessible by all of our regional branches.
21.1.1.1.3. Store all data or information of our employers and employees as most of our data will be online
21.1.1.2. Weaknesses
21.1.1.2.1. Security concerns.
21.1.1.2.2. concern about ownership of managing the service. A head office would have to be developed.
21.2. Payroll Technology
21.2.1. To collect monthly fee from employers and pay salary to employees
21.2.1.1. Strengths
21.2.1.1.1. To make it easier for employers (employers dont have to transfer the payment every month)
21.2.1.1.2. More accurate (less mistakes) as it is computerized
21.2.1.1.3. Easier to adjust when change occurs
21.2.1.1.4. Lower cost once implemented and faster
21.2.1.2. Weakness
21.2.1.2.1. Need a backup system and back up information in times of downturn
21.2.1.2.2. May be expensive to implement the system
21.2.1.2.3. need to add security system for banking account and other information customers have
21.3. Knowledge Management Software and Infrastructure
21.3.1. To act as an expertise locator and analyze skills/personality results
21.3.1.1. Strengths
21.3.1.1.1. ready access to the organization's base of data, sources of information, and market stats
21.3.1.1.2. Sharing of valuable organizational information
21.3.1.1.3. Track previous work done by our workers, thus retain knowledge and reduce learning curve
21.3.1.2. Weaknesses
21.3.1.2.1. Steep learning curve to implement
21.4. Recommendation Agent
21.4.1. give several other potential job recommendation for employees and give potential workers for employers
21.4.1.1. Give more options to both ends
21.5. Security Management and confirmation system
21.5.1. To track and ensure that the proper people are getting security clearance at a company, and there are no leaks claiming to be working for us.
21.5.1.1. Strengths
21.5.1.2. Weaknesses
21.6. Mobile application
21.6.1. To access our service everywhere everytime
22. Group 304
22.1. Mobile E-commerce
22.1.1. Website
22.1.1.1. Strengths
22.1.1.1.1. Wide reach
22.1.1.2. Weaknesses
22.1.1.2.1. Impersonal, can give people the wrong ideas
22.2. Mobile CRM
22.2.1. Strengths
22.2.1.1. is a necessity for a customer relations based company
22.2.1.2. Helps toward our goal of 360 degree customer service
22.2.2. Weaknesses
22.2.2.1. sorting and the use of the data can be costly
22.2.2.2. most companies use it, does not differentiate the company
22.2.3. Akcelerant,Talisma etc.
22.2.3.1. Possible Software
22.2.3.1.1. Keeps track of tasks and processes as well
22.3. Mobile Application
22.3.1. Strengths
22.3.1.1. Liked by people
22.3.1.2. The value in ours is in the information, not the physical app
22.3.1.2.1. Investment information is very valuable (Bloomberg)
22.3.1.3. Intuitive, easy to use
22.3.2. Weaknesses
22.3.2.1. Can be easily copied by others, as apps are very easy to develope
22.4. App accessible Customer Investment Database
22.4.1. Secure
22.4.1.1. usernames and password
22.4.2. Keeps track of investments