GROUND BREAKERS DESIGN THINKING/ CAPSTONE: Christine Frank-Scott, Sam Hessler, Tab Hootman, Megan...
1. Observe Environment from Customer's Perspective
2. Teamwork Rules of Engagement
2.1. Timeliness
2.1.1. Members individual part of assignments due to leader by FRI 6pm, unless specified earlier in assignment
2.1.2. Provide leader a completion timeline for assignments
2.1.3. If unable to meet any deadlines, the ream member will reach out to the entire team and make them aware asap!
2.2. Communication
2.2.1. Calls/zoom/texts/emails
2.2.2. If unable to meet deadlines, the team member will reach out to the team and make them aware asap!
2.2.3. Everyone on the team will be responsible for making sure that when communicating about assignments , they are including the entire group.
2.2.4. Entire team has agreed that our #1 form of communication will be TEXTING.
2.3. Quality
2.3.1. Honesty, directness, being polite, and focusing on strengths.
2.3.2. Assume positive intentions
2.3.3. Everyone has agreed that we will give 100% to all assigned assignments
2.3.4. All ideas welcomed and discussed
2.4. Regularity
2.4.1. Check daily when assignments are due
2.4.2. Respond to emails and/or text within 24hrs
2.4.3. Life issues happen, inform all members asap if unable to complete your part
2.5. Style
2.5.1. Email/texts/goggle docs/mindmap
2.5.2. We understand that we ill be flexible to learning new technology as needed through the semesters.
2.5.3. We will come through as a team and focus on each others strengths to help support and achieve our goal for our CapStone
2.6. Problem Solving
2.6.1. When assignment leader emails faculty, they will CC team members
2.6.2. Make members aware of concerns asap
2.6.3. Reach out to members for assistance prior to reaching out to faculty.
2.6.4. We have agreed that we will come together as a group to solve problems
2.6.5. Review rules as needed/with any new issues
2.7. Recognition
2.7.1. Respect each other's time
2.7.2. Support each other throughout all of the semesters
2.7.3. Acknowledge questions/request input or clarity
2.8. Behavior
2.8.1. Supportive
2.8.1.1. Listen respectively to each ideas
2.8.1.2. All pos. contribute to discussion
2.8.1.3. All contribute to work/assignments with input
2.8.1.4. Show & support each other -THE OSU BUCKEYE way
2.8.2. Non-Supportive
2.8.2.1. Not respond timely
2.8.2.2. No discussion threads response
2.8.2.3. Not respond to text/email as agreed
2.8.2.4. Lack of engagement
2.9. Conflict Resolution
2.9.1. Direct, honest communication per emails, texts, and zoom calls
2.9.2. Open/Willing to resolve conflicts between each other in our group before involving faculty.
2.9.3. Willing to address members concerns
2.9.4. If above are unsuccessful, faculty will be contacted.
2.10. Team Beliefs
2.10.1. Recognize/Respect members' skills, abilities, talents & diversity.
2.10.2. Appreciate all ideas/suggestions-All ideas are valued and addressed.
2.10.3. Will be open to listening and supporting all "Out of the box ideas"!
2.11. Leadership
2.11.1. Rotate turning in assignments
2.11.2. Depending on assignment, depend on leader
2.12. Assignments
2.12.1. Support team/assignments well done
2.12.2. Provide all members copies
2.12.3. Inform all members when assignment submitted
2.12.4. Utilize shared documents(Google doc) for all access
2.12.5. Rotate & share who turns in assignments
2.12.6. Assignment schedule
2.12.6.1. Members volunteer for task/assignments
2.12.6.2. Each takes turn
2.13. Objectives
2.13.1. Measure of Success
2.13.1.1. Assignment quality
2.13.1.2. Earn all points
2.13.1.3. Work collaboratively/cohesively
2.13.1.4. Pass assignments as team
2.13.1.5. Understand/appreciate feedback in pos light
2.13.2. Participation
2.13.2.1. Support quality discussion, critical thinking & Thought provoking dialogue
2.13.2.2. All risks/experimentation
2.13.2.3. No toxic behaviors
2.13.3. Obtain all Assignment Pts
2.13.3.1. Synthesis of course materials
2.13.3.2. Collaborative, engaged
2.13.3.3. Best CapStone/assignment materials
2.14. Other
2.14.1. Keep your mind and heart open, remain flexible, show empathy, BE positive.
2.14.2. Have fun and remember, we are all here with the same goal. To have MHI behind our name.
3. Teams Research Matrix
4. Evidence , Research & Opportunity Matrix
4.1. Megan's Research Articles
4.1.1. -
4.2. Megan's Matrix Document
4.2.1. https://youtu.be/PaVZP9dU6hI
4.3. Christine's RESEARCH EVIDENCE
4.3.1. CHRISTINE'S
4.3.1.1. Martinez, K.A., Rood, M., Jhangiani, N., Kou, L., Rose, S., Boissy, A. & Rothberg, M. (2018). Patterns of Use and Correlates of Patient Satisfaction with a Large Nationwide Direct to Consumer Telemedicine Service. Journal of General Internal Medicine, 33(10), 1768-1774.
4.3.1.1.1. 85% five star telehealth satisfaction rating. Coupon and prescriptive use. Need increased use for PCP. Variable included time of day, wait time, length, discounts, encounter characteristics, diagnostic outcomes, prescriptions, pt. satisfaction, and geographical info- Level IV evidence
4.3.1.2. Polinski, J., Barker, T., Gagliano, N., Sussman, A., Brennan, T., & Shrank, W. (2015). Patients' satisfaction with and Preference for Telehealth Visits. Journal of General Internal Medicine, 31(3), 269-275.
4.3.1.2.1. Convenience and quality importance. Third preferred telehealth visits, 57% rated " just as good" 94-99% very satisfied with telehealth. 95% appreciated convenience and almost 100% return use. Of users: 20% uninsured and 41% no PCP. Telehealth ranked with traditional visits. Satisfaction ranked with capabilities, quality, utility of treatment, and convenience. Level IV evidence.
4.3.1.3. Kruse, C.S., Krowski, N., Rodrigues, B., Tran, L., Vela, J., & Brooks, M., (2017). Telehealth and patient satisfaction: a systematic review and narrative analysis, BMJ Open, 7(8), 1-12.
4.3.1.3.1. Satisfaction factors with telehealth after academic article review. 5 satisfaction factors: improved outcomes, preference, ease of use, low cost/cost savings, and decreased travel time. Feasible with expansion, and reimbursement criteria. Level 1 evidence.
4.3.1.4. My Matrix:
4.3.1.5. My Evidence Table for above 3
4.4. ANDREEA'S Research
4.4.1. MY MATRIX
4.4.2. MY RESEARCH TABLE
4.5. Tab's Research
4.5.1. Matrix
4.5.2. Research Table
4.6. Sam's Research
4.6.1. Matrix
4.6.2. Research
4.7. GROUP: GROUND BREAKER'S EVIDENCE RESEARCH
4.7.1. EVIDENCE TABLE
4.7.2. OPPORTUNITY MATRIX
4.8. Research Findings/Evidence
4.8.1. Holes / Gaps in existing research
4.8.1.1. Perceived value of telemedicine
4.8.1.2. Education in telemedicine
4.8.1.3. Leadership skills needed in an organization to help support telemedicine
4.8.1.4. Organizations culture needed to help support telemedicine
4.8.1.5. Relationships / understanding of telemedicine between organizations, patients & payors
5. EMPATHY RESEARCH METHODS
5.1. Learn from Extremes
5.1.1. Easy, Affordable Access/Barriers
5.1.2. AON Word Cloud
5.1.3. Efficient/Competent
5.2. Information Dissemination
5.2.1. Clear Dissem. of Info.
5.2.2. Forums
5.3. Observation/Experiences
5.3.1. Pt. Goals, Engagement, Collab & Transparency
5.3.2. Feelings & Better Understand Needs
5.3.3. What Customer Wants
5.3.4. Involve Customer
5.4. Immersive Empathy
5.4.1. Pts. Point of View
5.4.2. Put Yourself in Their Shoes
6. RESEARCH PLAN
6.1. Questions:
6.1.1. Why Virtual Plan over Traditional Plan?
6.1.2. Telemedicine Use Barriers
6.1.3. Benefits Needed to Chose Virtual Plan
6.1.3.1. So Pick Virtual HC Plan
6.2. Actions:
6.2.1. Interviews
6.2.1.1. Ask ?'s
6.2.1.2. Surveys
6.2.1.3. Gather info/opinions
6.2.2. Immersive Empathy
6.2.2.1. What Customer Wants to See
6.2.2.2. What Patient Wants
6.2.3. Learning from Extremes
6.2.3.1. Why Insist on Trad. Visits
6.2.3.2. Why Prefer Virtual Visits
6.2.3.3. Audience: Choses/Not Choses
6.2.3.4. How Attractive Least Likely
6.3. Info. Seeking:
6.3.1. Each Member Researches
6.3.2. Group Evaluates All Info.
6.3.2.1. Feelings, Convenience, Quality Care, Demographics, Access, Costs, Communication, Barriers, Needs, Providers, Time & Specialty Access
6.3.3. Group Identifies Gaps/Opport. Matrix
6.3.4. Group Re-iterates
6.4. Gauge Success:
6.4.1. Understand Factors
6.4.1.1. Formal & Informal Data
6.4.2. Fill in Gaps
6.4.2.1. Exhaustive Search
6.5. Timeline
6.5.1. Continue Iterations
6.5.2. CapStone Project
7. Vision & Mission Statements
7.1. MISSION STATEMENT:
7.1.1. We bring together health care providers and patients by using an innovative technology to improve access to care and patients outcomes
7.1.2. Revised edition 2022- Improve patients lives through Convenience and timely Access to healthcare providers
7.2. VISION STATEMENT
7.2.1. Our technology-enabled platform will give patients access to the highest quality of care anytime, anywhere.
7.2.2. Revised edition 2022- Leading technology for virtual healthcare available in every city, across the globe
8. Advisory Committee Members
8.1. ADVISORY FEEDBACK #1
8.1.1. Overall Summary and takeaway from the committee:
8.1.1.1. • Incorporate further information on the in-home services the plan would provide and what consumers deem a good and bad experience.
8.1.1.2. • Need to conduct additional surveys focusing on more specific data collected on surveyor’s demographics / need a more diverse population surveyed.
8.1.1.3. • All positive feedback stating that we are moving in the right direction.
8.1.1.4. • Further research / data needs collected for costs, demographics, specialists, services, plan options.
8.1.2. Overall Suggestions from the Committee:
8.1.2.1. • Mid project create an additional slideshow that incorporates updated information/research and present it to the advisory committee again for review and additional feedback.
8.1.2.2. • Widen our surveying in the areas of demographics and ethic backgrounds
8.1.2.3. • Need to diversity our survey respondents since the majority of respondents, 91%, were white.
8.1.2.4. • Further break down our survey results by gender, age, and ethnicity in our report.
8.1.2.5. • Would like to see more defined feedback vs. demographics
8.1.2.6. • Asked us to look into what else might we lose in addition to the “Human Element”, by constructing a virtual first PCP plan.
8.2. Presentation Shared with Committee
8.3. ADVISORY FEEDBACK
8.3.1. Overall Suggestions from the Committee:
8.3.1.1. Open season for insurance is once a year. 90 day money back guarantee will not apply to it. It is really not an incentive for me to try the virtual plan
8.3.1.2. What is my incentive if I already have an I Pad and want to sign up for the virtual plan?
8.3.1.3. Can you do a cost/benefit analysis of giving away free I Pads?
8.3.1.4. Local schools for example help families with internet access and how to learn the do’s and don’ts of accessibility. Older people can take advantage of this resource if they sign up for the virtual plan
8.3.1.5. KIOSK idea: how you will manage HIPAA? What about doctor/patient empathy? AMAZON Alexa meets HIPAA and PHI standards, think about it as a resource. You can use it to access your records, schedule appts, talk to your doctor, etc...
8.3.2. Overall Summary and Takeaway from Committee:
8.3.2.1. Cost and accessibility are huge for your consumers
8.3.2.2. Don’t use abbreviations and acronyms from the medical field, most folks have no clue what you are referring to
8.3.2.3. Focus more on PLAN/Design features that will attract your consumers
9. EMPATHY SURVEY TO COLLECT MORE DATA
10. Survey Results
10.1. Average Age -
10.1.1. age 18 to 29 = 14.3%
10.1.2. age 30 to 49 = 53.6%
10.1.3. age 50 to 64 = 31.3%
10.1.4. age 65 & older = .8%
10.2. Highest Level of education -
10.2.1. Some high school, no diploma = 0%
10.2.2. High school graduate, GED = 13.1%
10.2.3. Associate Degree = 9.3%
10.2.4. Bachelor Degree = 57%
10.2.5. Masters Degree = 18.7%
10.2.6. Doctorate = 1.9%
10.3. Ethnicity -
10.3.1. White = 91.5%
10.3.2. Hispanic or Latino = .9%
10.3.3. Black or African American = 3.8%
10.3.4. Native American or American Indian = 0%
10.3.5. Asian / Pacific Islander = 1.9%
10.3.6. Other = 1.9%
10.3.7. Prefer not to answer .9%
10.4. Has PCP that sees at least once a year -
10.4.1. Yes = 86.9%
10.4.2. No = 13.1%
10.5. How many times do you see your PCP per year -
10.5.1. 1 to 2 times = 65.4%
10.5.2. 3 to 4 times = 23.4%
10.5.3. 5 to 6 times = 6.5%
10.5.4. Unsure = 4.7%
10.6. Feature that would want in a virtual healthplan -
10.6.1. In home services = 34.8%
10.6.2. Availability of appt = 82.1%
10.6.3. I don't want a virtual healthplan = 1.8%
10.6.4. Refill prescriptions = .9%
10.6.5. Quick access to apt times = .9%
10.6.6. Home test kits = .9%
10.7. Most determining factor in choosing a virtural healthplan -
10.7.1. Cost of plan = 86.6%
10.7.2. Language assistance = 0%
10.7.3. Large network provider area = 55.4%
10.7.4. Assigned coordinator who oversees your care = 46.4%
11. Groundbreakers List of Requirements / Define Phase
11.1. Starting Point
11.1.1. What is needed for an employee to choose a Virtual PCP Healthcare plan over a traditional health care plan for their family’s health care needs.
11.2. Goal
11.2.1. Create a Virtual PCP healthcare plan that employees prefer over a traditional plan for their healthcare needs
11.3. What is needed for a successful solution
11.3.1. Quality providers Ease of use Access to specialist/prescription Convenient - time/place/travel Cost savings Same provider
11.4. List of Requirements
11.4.1. Patients are questioning a virtual healthcare plan because of concerns with quality care. Patients are leery because of technology concerns. Annoyed patients are aggravated because of the long waiting time for appointments. Patients are scared of delays seeing a specialist. Patients are aggravated with the lack of convenience of time, day and travel with doctor appointments. Unknown costs cause worry because of financial concerns. Patients want continuity in care, they fear a revolving door of providers.
12. PHASE 1.
13. PHASE 2.
14. THE PITCH
14.1. Our telemedicine kiosk will provide low costs, high quality patient care with easy access that everyone can use.
14.1.1. PROTOTYPE OBSTACLES & STRATEGIES TO MEDIATE/ELIMINATE OBSTACLES ,INSERTED 9/17/2021FOR DUE DATE 9/19/2021.
14.1.1.1. POTENTIAL OBSTACLES
14.1.1.1.1. Security Breach, Design & Construction, Service Providers, Cost, and Mis-Diagnosis
14.1.1.2. STRATEGIES TO MEDIATE/ELIMINATE POTENTIAL OBSTACLES
14.1.1.2.1. Increased Security, Provide a User Friendly Kiosk, Suitable Connectivity, Multiple Providers and Suitable Accessibility, Manage Fair Cost For All Stakeholders, Manage Less Complex Healthcare Concerns & Re-Route More Complex Healthcare Concerns.
14.1.1.3. -https://youtu.be/Q4MzT2MEDHA
15. UPDATES On Prototype & Approvals - (Due Date 11/14/21 Class# 7593)
15.1. Ways to avoid "Scope Creep"
15.1.1. Make sure and charge enough $
15.1.2. Have detailed project plan
15.1.3. Make sure objectives are measurable
15.1.4. Start Strong! Set the pace for the project
15.1.5. Expect the unexpected / look for trouble
15.1.6. Communicate the impact of the "Scope Creep"
15.2. Feedback from meeting with Aon on 11/9/21
15.2.1. Keep reviewing "What is our mission" throughout the process to help guide where we want to take our kiosk (partner with payor, community, company??)
15.2.1.1. Assess what the value of our kiosk is
15.2.1.2. Need to decide who will support and fund kiosk
15.2.1.3. Aon will connect us to Teladoc - meeting 11/30/21 at 7 pm
15.2.1.4. Received additional resources from Aon - see attached link
15.3. Project Scope
15.3.1. Kiosk / Peripherals
15.3.1.1. Buy/Build custom Kiosks from self-service innovators such as Allscripts and Fujitsu, Clearwave, Nova Medical, HealthAsyst, MedHost, Vecna, 4mHealth, Livewire Digital Healthcare, and Interior Health. These companies have leveraged KIOSK’s custom design expertise to bring solutions. Peripherals such as stethoscopes, dopplers, scanners, otoscopes etc include into kiosks.
15.3.1.1.1. AVERAGE BETWEEN KIOSK AND SOFTWARE: $20'000-100'000$
15.3.2. Telehealth Software
15.3.2.1. Telehealth software leading systems from Caperra (see attached link.Updox, OnCall Health, Modernizing Medicine, WebPT, SimplePractice, and VCITA all have options for installed, mobile and cloud deployment, HIPAA compliance, multiprovider practices, one to one messaging, and practice management.
15.3.3. Kiosk Placement Contracts
15.3.3.1. Amazon/Large companies, Walmart/grocery locations, community centers
15.3.4. Telehealth Providers
15.3.4.1. 24hrs access to licensed providers, Easy confident at fingertips, Medical treatment for non emergencies
15.3.5. Insurance Payors Contracts / Reimbursement
15.3.5.1. Trustmark, Medicare, Medicaid, blue cross etc. / Kiosk visit less costly
15.4. Project Approvals
15.4.1. Kiosk / Peripherals
15.4.1.1. Determine Kiosk/peripherals price points Allocation of resources: financial Kiosk design: customized/non customized Company chosen to build kiosk- initiate contract
15.4.2. Telehealth Software
15.4.2.1. Approvals for specific software Allocation of resources: financial Software design Update integration Company chosen - contract
15.4.3. Kiosk Placement Contracts
15.4.3.1. Currently do not have contract / still researching as of 11/13/21
15.4.4. Telehealth Providers
15.4.4.1. Currently do not have / still researching as of 11/13/21
15.4.5. Insurance Payors Contracts / Reimbursement
15.4.5.1. Currently do not have / still researching as of 11/13/21
16. PHASE 3.
16.1. DEFINE - List of Requirements
16.2. IDEATION STRATEGIES
16.3. GROUP IDEATION SESSION
16.3.1. Costs
16.3.2. Availability
16.3.3. Quality of services/providers
16.4. 14 Main Ideation Barriers
16.4.1. Inexperienced Facilitation
16.4.2. Uninitiated Team
16.4.3. Unfriendly Space
16.4.4. Unclear Goals
16.4.5. Egos & Hierarchy
16.4.6. Closed-Mindedness
16.4.7. Limiting Ideas
16.4.8. Early Judgement & Devil's Advocate
16.4.9. Lack of Imagination of Being too Serious
16.4.10. Old Pattern Thinking
16.4.11. Man with the Hammer Syndrome
16.4.12. Groupthink
16.4.13. Cognitive Bias
16.4.14. Idea Killers
16.5. SCAMPER TOOL
17. PHASE 4. Updated 9/19/21
17.1. Feedback from FURO group in class
17.2. Pecha Kucha Final Presentation
17.3. OUR FINAL PRESENTATION IN ADOBE FORMAT
17.4. PROTOTYPE NEW EVIDENCE / Class 7593 - 9/12/21
17.4.1. TOP 5 References
17.4.1.1. Christine's References
17.4.1.2. Tab's Reference
17.4.1.3. Andreea's Reference
17.4.1.4. Sam's Reference
17.4.1.5. Megan's Reference
17.5. TOOL OF INNOVATION 9/19/21
18. Business Case for Innovation Capstone#1 - Class# 7593
18.1. Step #1 Capstone Value Description (Week 5)
18.1.1. Description
18.1.1.1. Our project offers an electronic telecommunication plan that prioritizes your healthcare needs by meeting your demands of expedited service. By choosing our virtual plan we will guarantee you high quality, convenience, low cost and secure accessibility. Our Kiosk option offers on-demand healthcare services 24 hours a day by connecting you via video with a live health care provider. The kiosk provides you with a physical space that uses convenient virtual interface technology.
18.1.2. What will it do?
18.1.2.1. The Kiosk provides an effective, low cost healthcare service to our underserved communities and those living in rural locations.
18.1.3. Relationship to a national healthcare initiative
18.1.3.1. Relationship to National HC Initiative: 4 Aims of Institute of Medicine (IOM)
18.1.3.1.1. Effective: provides services based on scientific knowledge to all who could benefit and refraines from providing services to those not likely to benefit (avoiding underuse and misuse, respectively).
18.1.3.1.2. Patient-centered: provides care that is respectful of and responsive to individual patient preferences, needs, and values and ensures that patient values guide all clinical decisions.
18.1.3.1.3. Timely: reduces waits and sometimes harmful delays for both those who receive and those who give care.
18.1.3.1.4. Efficient: avoids wastes of equipment, supplies, ideas, and energy.
18.1.4. See Google Doc
18.2. Step #2 Cost Projection - for 12 months (Week 5)
18.2.1. Staff (see google sheets doc below)
18.2.1.1. Telehealth providers
18.2.1.2. Technical support
18.2.1.3. Training support
18.2.2. Equipment (see google sheets doc below)
18.2.2.1. Kiosks
18.2.3. Supplies (see google sheets doc below)
18.2.3.1. Disinfecting wipes
18.2.4. Technology (see google sheets doc below)
18.2.4.1. HIPAA compliant software
18.2.4.2. Liability insurance
18.2.5. GOOGLE SHEETS
18.3. Step #3 Capstone Prototype Benefits (Week 6)
18.3.1. Qualitative Benefits (See Google Doc below)
18.3.1.1. Quality factors
18.3.1.2. Satisfaction factors
18.3.1.3. Convenience factors
18.3.1.4. Access factors
18.3.1.5. Efficiency/Effectiveness factors
18.3.2. Quantitative Benefits (See Google doc below)
18.3.2.1. Counted factors
18.3.2.2. Measured factors
18.3.3. Other (See Google doc below)
18.3.3.1. Employee premiums
18.3.3.2. Benefits costs
18.3.3.3. Extra monies
18.3.3.4. Leveraging
18.3.3.5. 1/2 Ohio underserved
18.3.4. Prototype Benefits Google doc
18.4. Step #4 Timelines (Week 6)
18.4.1. Aggressive
18.4.1.1. Fully implement the kiosk by May 2022
18.4.1.2. A working kiosk, functional and ready to use in 1 rural location
18.4.1.3. VALUES
18.4.1.3.1. Higher chance of being first for implementing a telehealth kiosk
18.4.1.3.2. If marketed properly, we would have the chance to expand and grow to multiple locations
18.4.2. Non-aggressive
18.4.2.1. Publish our project by Fall 2022
18.4.2.2. Receive funding from AON for our project by May 2022. What can they afford for our project?
18.4.2.3. Present to AON our findings by April 2022
18.4.2.4. VALUES
18.4.2.4.1. This timeline is more realistic and practical
18.4.2.4.2. Open to consider other options, maybe another product more cost efficient and yielding higher performance
18.4.3. SEE GOOGLE DOC
18.5. Step # 5 Risk Assessment (Week 7)
18.5.1. See our Google doc
18.6. Step #6 Community Impact (Week 7)
18.6.1. Community Benefits from this Capstone Project - Topic headlines specifics in below google doc
18.6.1.1. Increase healthcare access - See google doc (below)
18.6.1.2. Increase patient engagement - See google doc (below)
18.6.1.3. Decrease costs - See google docs (below)
18.6.1.4. Decrease travel issues - See google docs (below)
18.6.1.5. Decrease barriers to care - See google docs (below)
18.6.2. Community Benefits of Prototype-Google doc
18.7. Step #7 Project Impact (Week 8)
18.7.1. See our Google doc
18.7.2. Increase Provider Access
18.7.3. Decrease Costs
18.7.4. Increase Healthcare Engagement
18.7.5. Decrease Travel Issues
18.7.6. Decrease ER Usage for PCP Issues
19. Interviews Capstone#1 - Class 7593
19.1. CFO / Budget Analyst
19.1.1. Zachary Ryan
19.1.2. Feedback Documentation from Interview on 9/30/21
19.2. Supply Chain Management
19.2.1. Joseph Brown
19.2.2. Feedback Documentation from Interview on 10/8/21
19.3. Risk Management
19.3.1. Deb Ward
19.3.2. Feedback Documentation from Interview on 10/14/21
19.4. Member of the community
19.4.1. Paula Anderson
19.4.2. Feedback Documentation from Interview on 9/30/21
19.5. Healthcare Executive / Strategy Officer
19.5.1. Brandon Carol
19.5.2. Feedback Documentation from Interview on 10/11/21
19.6. Accelerator
19.7. Health Project Manager
19.7.1. Colleen Gains
19.7.2. Feedback Documentation from Interview on 9/6/21
20. SWOT vs BCI Model Review (Wk 9 Assignment / class # 7593)
20.1. Analysis located in Google Document
21. -PROTOTYPE PROJECT INFRASTRUCTURE
21.1. -RESOURCES:Kiosk Design- In Prototype Scope Document (Upper end model), Software- In Prototype Scope Document, Teladocs/Provider Contract, Financial Support
21.1.1. -REIMBURSEMENT: Insurance revenue agreements/approvals, Medicare/Medicaid eligibility, Fees charged for having the kiosk, Personal payments