Contact Center Project

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Contact Center Project por Mind Map: Contact Center Project

1. Styles

1.1. Influence

1.1.1. High

1.1.2. Medium

1.1.3. Low

1.2. Support

1.2.1. For

1.2.2. Against

1.2.3. Mixed

1.2.4. Neutral

1.3. Relation

1.3.1. Affected

1.3.2. Impacts

1.4. External

2. Store Repair Support

2.1. 1# Francis Scott - VP Store Repair Support

2.1.1. 2# Drew Sigmond - Operations Director

2.1.1.1. 3# Josh Long - Analytics Mgr

2.1.1.1.1. 4# Data Analysts x4

2.1.1.2. 5# Bill Caldwell - Facility Ops Process Manager

2.1.1.2.1. 6# Ops x2

2.1.2. 7# Staffing Coordinator

2.1.3. 8# Janice Freeman - Store Repair Director

2.1.3.1. 9# Danny Hatrick - Store Repair Manager

2.1.3.1.1. 10# Brian Vargas - Team Lead

2.1.3.2. 12# Laurie Morris - Store Repair Manager

2.1.3.2.1. 13# Derek Lewis - Team Lead

2.1.3.3. 15# Bennie Bell - Store Repair Manager

2.1.3.3.1. 16# Jaimee Long - Team Lead

3. Contact Center

3.1. 18# Paulette Larson - VP Contact Center

3.1.1. 19# Wayne Sherman - Ops Director

3.1.1.1. 20# Kenny Medina - Tech Writing Mgr

3.1.1.1.1. 21# Tech Writers x4

3.1.1.1.2. 23# Tech Writers x4

3.1.1.2. 25# Ben Chapman - Staffing Manager

3.1.1.2.1. 26# Staffing Analysts x4

3.1.1.3. 27# Staffing Coordinator

3.1.2. 28# Angela Stevens In-Bound Director

3.1.2.1. 29# Lowell Guerrero - Supervisor

3.1.2.1.1. 30# Call Agents x24

3.1.2.2. 32# Harry Casey - Supervisor

3.1.2.2.1. 33# Call Agents x24

3.1.2.3. 34# In-Bound Coordinator

3.1.3. 35# Matthew Huff - Sales Director

3.1.3.1. 36# Chris Warren - Supervisor

3.1.3.1.1. 37# Sales Agents x24

3.1.3.2. 38# Roger Dennis - Supervisor

3.1.3.2.1. 39# Sales Agents x24

3.1.3.3. 40# Sales Coordinator

4. Fleet Support

4.1. 41# Max Fox - VP Fleet Support

4.1.1. 42# Tony Doyle - Operations Director

4.1.1.1. 43# Kim Doyle - Fleet Ops Manager

4.1.1.1.1. 44# Fleet Ops x2

4.1.1.2. 45# Lawrence Collier - Fleet Ops Manager

4.1.1.2.1. 46# Fleet Analysts x4

4.1.2. 47# David Davis - Fleet Asset Director

4.1.2.1. 48# Staffing Coordinator

4.1.2.2. 49# Mike Jackson - Delivery Manager

4.1.2.2.1. 50# Asset Specialists x4

4.1.2.3. 51# Beth Jones - Trailers Mgr

4.1.2.3.1. 52# Asset Specialists x2

4.1.2.4. 53# Curtis Johnson - Forklift Mgr

4.1.2.4.1. 54# Asset Specialists x2

5. Other

5.1. 55# Sponsors

5.2. 56# Vendor

5.3. 57# Customers

5.4. 58# Store managers

5.5. 59# Emergency After Hours Agents

6. Store Operations Support

6.1. 60# Rickey Spencer - VP Store Operations

6.1.1. 61# Vernon Ortega - Operations Director

6.1.1.1. 62# Terrence Rivera - Store Ops Manager

6.1.1.1.1. 63# Ops x2

6.1.1.2. 64# Orlando Patterson - Store Ops Manager

6.1.1.2.1. 65# Asset Analysts x4

6.1.1.3. 66# Operations Coordinator

6.1.2. 67# Lynn Sparks - Asset Director

6.1.2.1. 68# Richard Lambert - Landscaping & Irrigation Manager

6.1.2.1.1. 69# Asset Specialists x4

6.1.2.2. 70# Allen Parks - Parking Lot & Snow Manager

6.1.2.2.1. 71# Asset Specialists x4

6.1.2.3. 72# Staffing Coordinator