1.3. Give compelling and persuasive arguments and recommendations
1.4. Clarify expectations and results
1.5. Present information in a concise and efficient manner
2. Considering the Audience
2.1. Consider audiences expectations
2.2. Design the communication method to meet those expectations
2.3. Ensure the Material you use is suitable for the intended audience (ease of use)
2.4. Use words and images that are familiar for the intended audience
2.5. Barriers: Noise, distractions, competing messages, filters, human and technological intervention; Channel breakdown
3. Considering giving feedback
3.1. Keep feedback Impersonal
3.2. Be precise
3.3. Be concise
3.4. Discuss improvements rather than faults
3.5. Think through your suggestions carefully
4. Considering getting feedback
4.1. Resist the urge to defend your work
4.2. No feedback on feedback
4.3. Step back and consider the feedback
4.4. React unemotionally
4.5. Be thankful for the feedback
5. Considering ethical and legal communication
5.1. Avoid plagiarism
5.2. Avoid misrepresenting numbers and data
5.3. Ensure all relevant information is included
5.4. Ensure there is no deception
6. Considering planning a business report
6.1. Understand the problem
6.2. Develop a statement of purpose and scope of investigation
6.3. Discuss the tasks to be accomplished
6.4. Describe any resulting products
6.5. Review project assignment, schedules and resource requirements
7. Considering preparing a message
7.1. Use carefully chosen words
7.2. Use powerful words
7.3. Use Connotation and Denotation
7.4. Use familiar words
7.5. Use function and content words correctly
7.6. Avoid buzzwords and use jargon carefully
8. Considering editing a message for clarity
8.1. Break up overly long sentences
8.2. Delete unnecessary words and phrases
8.3. Shorten long words and phrases
8.4. Eliminate redundancies
9. Importance of cultural differences
9.1. Different people (and cultures) have different approaches to learning, different styles of interpersonal interaction and different attitudes towards behaviour in public
9.2. (Learn, Interaction and Behavior)
10. Types of Reports
10.1. Reports to Monitor and Control Operations: These provide feedback and other information for decision making
10.2. Reports to Demonstrate Compliance: These reports show that the company meets formal requirements
10.3. Reports to Implement Policies and Procedures: These communicate organizational „rules and procedures
10.4. Reports to Document Progress: These provide managers or customers with information on project status
11. Considering benefits of business C
11.1. Clearer marketing message
11.2. Stronger business relationships
11.3. Enhanced productivity
11.4. Improved decision making
11.5. early warning of problems
12. Considering the characteristics of a good presenter/tation
12.1. Presenter and Presentation are well prepared
12.2. Clearly structured talk
12.3. Relevant material
12.4. Concise - but covering everythingl relevant
12.5. Smartly dressed
12.6. Confident presenter
12.7. Clear speech and enthusiasm
12.8. Engages with the audience
13. Considering planning a talk
13.1. Consider the main message you want to get across
13.2. Understand the topic
13.3. Structure the talk accordingly
13.4. Decide on titel
13.5. Decide on style
13.6. Write brief notes prior
14. Regarding Interviews
14.1. First impressions are crucial
14.2. Arrive early
14.3. Listen carefully
14.4. Answer clearly
14.5. Dress professionally
14.6. Prepare in advance (regarding questions and answers)
14.7. Identify what qualities they are looking for
14.8. Interviewer sees what you look act, and dress like
14.9. Test your ability to think on your feet
14.10. Check if you have understood the question
15. Regarding different types of listening
15.1. Content listening – understanding and retaining the speakers message
15.2. Critical listening – understanding and evaluating the meaning of the speakers message
15.3. Empathic listening – understanding the speakers feelings and appreciating their point of view
16. Regarding Spreadsheets
16.1. Data can be held in cells
16.2. but cells can also hold formulae Formulae
16.3. Formulae can be used to perform mathematical functions on data held in the spreadsheet
16.4. Data can easily be manipulated to perform “what if?” functions
16.5. Sheets and even different spreadsheets can be linked together
17. Benefits of a Good Listener
17.1. Enjoyment at sharing ideas
17.2. Discovering new Information
17.3. Agreement on some future action
17.4. Increased self of self- worth
17.5. Clearer understanding of own ideas
17.6. Ways of resolving a problem
18. Regarding Charts
18.1. Charts need: Titel, X Y Axis titel & label, legend, grid for clarity, data (in bars or other)
