Customer Service

1. Ideas

1.1. Magazines

1.1.1. Entertainment while customers wait

1.2. Warm Welcoming Smile

1.2.1. People want to feel welcome

1.3. Being Friendly

1.3.1. Talking so people dont feel awkward

1.4. Music or T.V.

1.4.1. Entertainment while customers wait

1.5. Beverages

1.5.1. The customer may get thirsty

1.6. Being Positive and Confident

1.6.1. Customers want to be able to trust what their stylist is doing to them

2. Why did we choose these ideas? We chose these ideas because if a salon has these tings it attracts more customers to the store which results in a higher profit to the salon. If people like the service at the salon, business will grow.

3. Music.

4. Problems

4.1. Being Rude

4.1.1. No one wants to deal with a grump

4.2. Having a Bad/Negative Attitude

4.2.1. People want to be served by someone with a good/postitive/confident attitutde

4.3. Having a Messy Work Space

4.3.1. No one wants to be served in a dump

5. T.V.

6. Magazines.

7. Welcoming Greeting.