ERS Knowledge base

1. Guest services

1.1. Checking in

1.2. Checking out

1.3. FAQs

1.3.1. Allergies

1.3.1.1. Hypoallergenic

2. Bookings and Res

2.1. agent issues

2.2. Children FAQs

2.3. infants

2.3.1. Cots

2.4. Payments

3. Locations

3.1. Properties

3.1.1. General - accross all props

3.1.1.1. Wheel chair access?

3.1.2. Unit types (phase 2?)

3.1.2.1. Units

3.1.2.1.1. Pets

3.1.2.1.2. has it got lift

4. Complaints

4.1. agent issues

5. Pillars

5.1. Clean

5.2. Space

5.3. Quality Comfort

5.4. Big enough, small enough

5.5. sustainability

6. Finance

6.1. Credit terms

6.2. Invoicing