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MM School por Mind Map: MM School

1. Billing

2. Enquiry Handling

2.1. Source of Enquiry

2.1.1. Calls School

2.1.2. Cold Calling

2.1.3. Walk-In

2.1.4. Wix Chat/Email

2.1.5. Just Dial

2.1.6. Instagram Promotions

2.1.7. Instagram Chat

2.1.8. Google Business

2.1.9. Facebook Chat

2.1.10. Reference from someone

2.2. Enquiry form on Wix

2.2.1. Sync with google

2.2.2. Welcome email to the parent

3. Attendance

4. View Enquiries

4.1. Open Website

4.1.1. Enter Mobile Number

4.1.1.1. Enter OTP

4.1.1.1.1. Find List Of Enquiries Sorted with Latest on top

5. Staff Portal

5.1. Staff Enrollment Form

5.1.1. Staff Enrollment

5.1.1.1. Induction Process

5.1.1.1.1. Welcome Email

5.1.1.1.2. Employment Agreement

5.1.1.1.3. IT training*

5.2. Attendance

5.2.1. Overall Attendance for admin

5.2.2. Individual attendance as per staff

5.3. Leave Application

5.4. Salary

5.5. Holidays

5.6. Staff Termination

6. School Website

6.1. Choice of Pre school or Senior school - Should have About the group - Programs

6.1.1. Pre School

6.1.1.1. Home Page o

6.1.1.2. Program

6.1.1.3. Admission Process

6.1.1.3.1. Fill the Form

6.1.1.3.2. Book an Appointment

6.1.1.3.3. Personal Intraction

6.1.1.3.4. Complete Formalities

6.1.2. Global School

7. Parent Gets Welcome Admission MSG

7.1. What's app else SMS

7.1.1. Parent Fills The Form

7.1.1.1. Submit

7.1.1.1.1. Form Submitted in ERP

7.1.1.2. Save

7.1.1.2.1. Reminder via SMS or what's app to finish filling the form

8. Telephonic Response SOP

8.1. First Time Responder

8.1.1. Interested

8.1.1.1. Now

8.1.1.2. Future

8.1.2. Not Interested

8.2. Second Time Responder

8.3. Cold Call Responder

8.3.1. Interested

8.3.1.1. Now

8.3.1.2. Future

8.3.2. Not Interested

9. Generate Enquiry

9.1. Collect Mobile Number

9.1.1. Click Submit

9.1.1.1. Link Sent Successfully

9.1.1.2. Number Does not exist

9.1.1.2.1. Popup "Incorrect Number"

9.1.1.3. Number Already Exist

10. Parent Gets Welcome Enquiry msg

10.1. What's app else SMS

10.1.1. Parent Fills The Form

10.1.1.1. Submit

10.1.1.1.1. Form Submitted in ERP

10.1.1.2. Save

10.1.1.2.1. Reminder via SMS or what's app to finish filling the form

11. SOP

11.1. Staff

12. Colours

12.1. Software Automation

12.2. IT Training

12.3. Documantation

12.4. Whatsapp

12.5. Undefined Processes

13. New Event

13.1. Details of Event

13.1.1. What is the event about?

13.1.2. Expected outcome of the event

13.1.3. Marketing required?

13.1.3.1. Yes

13.1.3.1.1. Type of marketing mention here

13.1.3.2. No

13.1.4. Expected participation

13.2. Mode of Event

13.2.1. Online

13.2.1.1. Zoom Link

13.2.2. Offline

13.2.2.1. Invitation Cards

13.3. List of Participants

13.3.1. Existing Parents

13.3.1.1. Whatsapp invitation

13.3.2. New Parents

13.3.2.1. Whatsapp invitation

13.4. Post event Summary

13.4.1. Did you achive