1. Design & Transition
1.1. Purpose
1.1.1. The purpose is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.
1.2. Key Inputs
1.2.1. portfolio decisions provided by plan
1.2.2. architectures and policies provided by plan
1.2.3. product and service requirements provided by engage
1.2.4. knowledge and information about third-party service components from engage
1.2.5. improvement initiatives and plans provided by improve
1.2.6. improvement status reports from improve
1.2.7. service performance information provided by deliver and support, and improve
1.2.7.1. service performance information provided by deliver and support, and improve
1.2.8. service components from obtain/build
1.2.9. knowledge and information about new and changed products and services from obtain/build.
2. Obtain/build
2.1. Purpose
2.1.1. The purpose is to ensure that service components are available when and where they are needed and meet agreed specifications.
2.1.2. Key Inputs
2.1.2.1. contracts & agreements with external & internal suppliers & partners provided by engage
2.1.2.2. change or project initiation requests provided by engage
2.1.2.3. knowledge and information about third-party service components from engage.
2.1.2.4. requirements and specifications provided by design and transition
2.1.2.5. knowledge & information about new or changed products & services from design & transition
2.1.2.6. improvement initiatives, plans and improvement status reports provided by improve
2.1.2.7. architectures and policies provided by plan
2.1.2.8. change requests provided by deliver and support
2.1.2.9. goods and services provided by external and internal suppliers and partners
3. Deliver & Support
3.1. Purpose
3.1.1. The purpose is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations
3.2. Key Inputs
3.2.1. contracts and agreements with external and internal suppliers and partners provided by engage
3.2.2. user support tasks provided by engage
3.2.3. knowledge and information about third-party service components from engage.
3.2.4. service components provided by obtain/build
3.2.4.1. knowledge and information about new and changed service components and services from design and transition, and obtain/build
3.2.5. improvement initiatives and plans provided by improve
3.2.6. improvement status reports from improve
3.2.7. new and changed products and services provided by design and transition
3.2.8. knowledge and information about new and changed service components and services from design and transition, and obtain/build
4. Plan
4.1. Purpose
4.1.1. The purpose of this value chain activity is to ensure a shared understanding of the vision, current status and improvement direction for all four dimensions and all products and services across the organization.
4.2. Key Inputs
4.2.1. consolidated demands and opportunities provided by engage
4.2.2. knowledge and information about third-party service components from engage.
4.2.3. value chain performance information, improvement initiatives, and plans provided by improve
4.2.4. policies, requirements, and constraints provided by the organization’s governing body
5. Improve
5.1. Purpose
5.1.1. The purpose of this value chain activity is to ensure continual improvement of products, services and practices across all value chain activities and the four dimensions of service management.
5.2. Key Inputs
5.2.1. stakeholders’ feedback provided by engage
5.2.2. knowledge and information about third party service components from engage
5.2.3. performance information and improvement opportunities provided by all value chain activities
5.2.4. knowledge and information about new and changed products and services from design and transition and obtain/build
5.2.4.1. knowledge and information about new and changed products and services from design and transition and obtain/build
5.2.5. product and service performance information provided by deliver and support
6. Engage
6.1. Purpose
6.1.1. The purpose is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders
6.2. Key Inputs
6.2.1. Product and service portfolio provided BY PLAN
6.2.2. Product and service performance information and of user support tasks from deliver & support
6.2.3. Improvement's initiatives and plans and their status reports from improve.
6.2.4. Contract and agreement requirements from all value chain activities
6.2.5. High level demand and detailed requirements for services and products provided by customers
6.2.6. Incidents, service requests, feedback and market opportunities from customers and users
6.2.7. Cooperation opportunities and feedback provided by partners and suppliers
6.2.8. Knowledge and information about third party service components from suppliers and partners