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Mauricio Lucianelli Junior
Member since May 2021
3 followers
11 Public Maps
Other
6. Service Management Practices
by
Mauricio Lucianelli Junior
1
Other
2. The Four Dimensions
by
Mauricio Lucianelli Junior
91
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4. The Activities of The Service Value Chain
by
Mauricio Lucianelli Junior
65
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5. The Nature and Use of The Guiding Principles - understand how the ITIL guiding principles can help an organization adopt and adapt service management.
by
Mauricio Lucianelli Junior
73
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3. The ITIL Service Value System - Understand the purpose and components of the ITIL service value system (SVS)
by
Mauricio Lucianelli Junior
110
Other
5.2 ITIL Guiding Principles
by
Mauricio Lucianelli Junior
57
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5.1 The ITIL guiding principles
by
Mauricio Lucianelli Junior
65
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1. Value creation, outcomes, costs and risks & Services and service relationships
by
Mauricio Lucianelli Junior
93
Other
4.1 Six Key Activities
by
Mauricio Lucianelli Junior
54
Other
0. ITIL V4
by
Mauricio Lucianelli Junior
171
Other
7. General and Technical Management Practices
by
Mauricio Lucianelli Junior
85