0. ITIL V4

1. 1. Value creation, outcomes, costs and risks & Services and service relationships

1.1. 2. The Four Dimensions

1.1.1. 3. The ITIL Service Value System - Understand the purpose and components of the ITIL service value system (SVS)

1.1.1.1. 4. The Activities of The Service Value Chain

1.1.1.1.1. 5. The Nature and Use of The Guiding Principles - understand how the ITIL guiding principles can help an organization adopt and adapt service management.