Toni Krasnic

http://conciselearning.com

32 followers

I help students, teachers, and professionals use mind maps for learning. Author of How to Study with Mind Maps (http://a.co/5087kfV) and Mind Mapping for Kids (http://a.co/d3AquCG).

68 Public Maps

Summaries Psychology of CX: 101 Principles

by Toni Krasnic

13

Summaries 13 Models of Experience Performance System (EPS) by Zack Hamilton

by Toni Krasnic

47

Business & Goals Be Your Customer's Hero by Adam Toporek

by Toni Krasnic

170

Business & Goals CX is a Pilgrimage Nienke Bloem

by Toni Krasnic

175

Summaries Outside In by Manning and Bodine

by Toni Krasnic

1027

Business & Goals CX Wheel

by Toni Krasnic

1

Summaries M-23-22 Delivering a Digital-First Public Experience 9/22/23

by Toni Krasnic

227

Other Mind Mapping at Fairfax County Public Schools (FCPS) September 29, 2018

by Toni Krasnic

1121

Summaries How to Win Friends & Influence People by Dale Carnegie

by Toni Krasnic

7

Other The Dark Side of CX by Michael Bartlett

by Toni Krasnic

1

Business & Goals Restaurant Guest Journey Map

by Toni Krasnic

2

Business & Goals We Are All Weird by Seth Godin

by Toni Krasnic

3